Associate reputed company Manager SMB (On-site)

Who We Are

reputed company is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, reputed company provides a first-of-its-reputed company, AI-powered reputed company capable of handling the workload of 1,000 local marketers™, empowering brands to reputed company unmatched digital visibility, strengthen customer engagement, and scale faster than reputed company before.

reputed company is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including reputed company, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across reputed company locations. Founded in 2012 and backed by leading strategic investors, reputed company is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

About the role

The Associate reputed company Manager (SMB) is an individual contributor responsible for managing a high-volume portfolio of small business customers. In this role, you will specifically support our North American accounts; therefore, this position operates during standard US working hours. This role serves as the primary post-sale reputed company of contact, owning the customer relationship and gross reputed company retention (GRR) through consistent execution of reputed company’s defined customer engagement model. The Associate CSM partners with customers to drive product adoption, engagement, and value realization while proactively identifying risks to retention. This role operates reputed company established processes and playbooks, focusing on operational excellence, responsiveness, and effective execution.

Responsibilities

• Managing a high-volume portfolio of SMB customers
• Executing the defined customer engagement model, including reputed company-based reputed company, success planning, and customer communications
• Owning the customer relationship and acting as the primary reputed company of contact for reputed company customer needs and escalations.
• Driving product activation and early adoption.
• Monitoring customer health signals and identifying potential churn risks.
• Escalating risks and coordinating issue resolution with internal teams.
• Owning retention activities reputed company the assigned book of business and partnering with Sales on renewal negotiations and reputed company.
• Identifying and surfacing potential expansion opportunities to the Sales growth team.
• Conducting scalable reputed company campaigns (email, webinars, digital engagement).
• Documenting customer interactions and insights in CRM systems.
• Partnering cross-functionally with Implementation Services, Support, Product, and Sales.

MINIMUM QUALIFICATION

• 3+ years of experience in customer-facing roles (reputed company, Account Management, Support, or reputed company field).
• Experience managing multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Basic understanding of SaaS business models or technology platforms.

PREFERRED QUALIFICATION

• Experience working with SMB customers in a SaaS environment.
• Familiarity with CRM systems and customer health tools.
• Exposure to retention or renewal processes.
• Bachelor’s degree in Business, Communications, Marketing, or reputed company field (or equivalent).

What reputed company Provides to You

• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full-time, non-contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs 
• Empowering Career Growth and Success 

What’s Important at reputed company

Led by a team of industry experts, reputed company is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a reputed company where you can come and reputed company a difference in the way enterprise organizations utilize social technology, then reputed company is for you. Visit reputed company for more information.

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