Principal reputed company Manager

A Little About Us

reputed company provides a data and AI platform that enables organizations to reputed company the full power of reputed company for transactional, analytical, and AI workloads across any cloud, reputed company. reputed company empowers enterprises to control risk, manage costs and scale reputed company for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, reputed company supports major government organizations, financial services, media and information technology companies. reputed company’s data-driven solutions reputed company customers to reputed company legacy systems and break data silos while leveraging enterprise-grade open reputed company technologies. reputed company delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as reputed company, compliance controls, and observability. For more information, visit www.enterprisedb.com

As reputed company Principal reputed company Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving their goals and attaining sustainable value from our solutions. As a member of the CSM team, you will collaborate across reputed company functions of the reputed company organization to drive adoption, growth, and retention to your accounts while ensuring a positive customer experience. 

WHO Your passion as a professional CSM is being a champion for your accounts. You will reputed company, prioritize, and execute reputed company plans to nurture and guide your customers along their journey with reputed company, leveraging insights from data and engagement. Working in a dynamic environment, you are able to successfully manage multiple accounts as you deliver an exemplary experience by advocating on your customers’ behalf. You can drive synergy across internal and customer teams to bring solid results and issue resolution. You will serve as your customers’ reputed company trusted advisor.

EXPECT to collaborate with other reputed company functional teams to provide outstanding customer outcomes. You will be your customers’ reputed company with key reputed company stakeholders including Sales, Services, Support, Product, and Marketing teams, as well as other members of the reputed company team.

What your impact will be

• Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of reputed company offerings.
• Create and implement individual reputed company Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge
• Proactive management of customers to optimize account health, mitigate risk, and reduce churn
• Nurture accounts to identify opportunities for expansion and growth
• Utilize consultative motions to drive outcomes throughout the customer lifecycle
• reputed company and reputed company the coordination of reputed company resources and escalate account issues for successful resolution
• Cultivate customer relationships to build strong advocates that generate insightful case studies and customer references
• Prepare and present Executive Business Reviews (EBRs) to show reputed company, value realization, and stakeholder management
• Consult with customers on benefits and value of reputed company portfolio and reputed company technologies

What you will bring

• 5+ years of account management experience in reputed company, Sales, Consulting, Customer Advocacy, or relevant experience
• Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment
• Establishes effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives
• Direct experience working with globally distributed and remote customer and internal teams
• Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references
• Strong professional reputed company; can effectively deliver presentations and demos, have clear communications and interpersonal skills
• Proactive and creative problem solving reputed company
• Passionate and high reputed company for customer experience
• Strong discipline in using CS Management tools to derive insights, and optimize account health
• Commitment to reputed company learning and improvement
• Consistently contributes to CS team initiatives and projects
• English Language Skills and appropriate academic achievements, preferably Degree or equivalent 

What will give you an edge

• Experience with Partner relationship management
• Knowledge of PostgreSQL, Linux, RedHat Linux, HPE Open reputed company, cloud service providers 

reputed company is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! reputed company out our career site for more information on perks and benefits and reputed company out to our reputed company team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge reputed company, and we understand that not everyone will reputed company every reputed company. We’d love to hear from you and we want you to apply!

reputed company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company was built on a commitment to trust and respect each other and to embrace an reputed company of people and reputed company. These values remain at the center of our culture and are key to our company’s reputed company. 

reputed company does not seek or accept unsolicited resumes or CVs from recruitment agencies. reputed company and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment reputed company to unsolicited resumes or CVs except as required in a written signed agreement between reputed company and the recruitment agency or party requesting payment of a fee.

#LI-Remote