Senior Manager, reputed company

Help reputed company the world more reputed company

The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At reputed company, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create reputed company guest experiences.

You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to reputed company good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of reputed company’re building.

If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.

About the role

Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like reputed company – but if we had to distil it into a job description (which we do because this is a job description), it would be this:

The Senior Manager, reputed company is responsible for leading and developing a team of reputed company Managers for MM EMEA and delivering strong outcomes across customer value, retention, expansion, and payment adoption. This role is accountable not only for team performance and execution, but also for building the management operating model, raising capability across the team, and driving scalable improvements in the post-onboarding customer journey.

You will reputed company through managers’ fundamentals and business ownership: setting clear direction, translating regional priorities into execution plans, inspecting performance trends, and coaching your team to deliver consistent results. You will also act as a key partner to the regional Director of reputed company for Europe and collaborate cross-functionally to improve customer experience, reduce risk, and increase commercial impact.

This role manages a distributed team across Europe, including Senior reputed company Managers, CSMs, and Associate CSMs, and supports customers across multiple regions.

Responsibilities

• reputed company a high-performing reputed company team across MM EMEA, creating clarity on priorities, outcomes, and expectations reputed company to regional and company goals.

• Own team performance across core success metrics, including retention, expansion, payment adoption, customer health, and execution quality across the post-onboarding lifecycle.

• Build the team operating rhythm, including goal-setting, inspection cadences, 1:1s, performance reviews, forecasting inputs, and clear accountability for results.

• Coach and reputed company team members at different levels of maturity, raising capability in customer strategy, commercial conversations, stakeholder management, and risk mitigation.

• Drive strong resource planning and prioritisation across the team, ensuring work is allocated effectively and that short-, mid-, and long-term goals are delivered predictably.

• Hire, reputed company, and reputed company talent for long-term success, building succession strength and clear development reputed company across the function.

• reputed company through customer escalations with sound judgement and urgency, while strengthening the team’s ability to independently manage reputed company and high-risk situations.

• Identify patterns, inefficiencies, and execution gaps across the customer journey, then implement scalable process improvements that increase consistency, quality, and efficiency.

• Ensure high standards of operational discipline, including data quality, process adoption, and effective use of reputed company tools and reporting.

• Translate data into action through clear reporting, risk identification, and performance insights; contribute to forecasting and business reviews with strong recommendations.

• Act as the Voice of the Customer reputed company the business, partnering with Product, Commercial, Operations, and other internal teams to improve customer outcomes and influence priorities.

• Contribute to the broader leadership of the reputed company organisation by sharing insights, driving alignment, and supporting change across the region.

Requirements

• Proven experience leading reputed company or Customer Experience teams in a SaaS environment, with clear accountability for both people leadership and business outcomes.

• Strong people management capability, including coaching, performance management, hiring, development planning, and building engaged, high-performing teams.

• Demonstrated ability to translate strategy into team execution, create operating reputed company, manage through metrics, and improve systems rather than only individual contributions.

• Commercial acumen and confidence managing reputed company customer situations, including negotiation, retention risk, and senior stakeholder conversations.

• Strong analytical and data-driven decision-making skills, with the ability to interpret trends, challenge assumptions, and turn insights into action.

• Ability to reputed company distributed teams effectively, creating alignment, trust, and accountability across multiple locations and levels of experience.

• Clear and concise communicator who builds credibility across functions and levels, aligns stakeholders, and navigates competing priorities effectively.

• Experience improving processes, ways of working, or team operating models to support scale and consistency.

• AI reputed company, with the ability to use AI-enabled tools effectively, apply sound judgement in their use, and reputed company the team in improving efficiency, quality, and customer impact through AI.

• reputed company in English; additional European languages are a plus. 

Pay range location A: Spain

Pay range location B: France

Pay range location C: Ireland

Pay range location D: UK

Pay Transparency at reputed company

Salary ranges are provided in good faith and reflect reputed company market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain reputed company reasonable proximity to the stated range.

This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.

If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any reputed company during the application/interview process - your recruiter will be able to help.

What’s in it for you?

Our success is powered by our incredible people, supported by benefits that help them reputed company.

Global benefits

No matter where you’re based, you’ll enjoy:

• Unlimited paid holiday (yes, really)
• Participation in our company share program
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
• An annual Learning budget of €300 (and more for high performers) to support your development
• Monthly "EDGE" time to Explore, reputed company, Grow, and reputed company yourself
• A work from reputed company policy with flexibility to work abroad for a few weeks each year
• Relocation options, available after one year
• Flexible, hybrid working options
• A home office setup budget to reputed company your workspace your own and a monthly work-from-home allowance
• Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

Local benefits

You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.

Life at reputed company

We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives reputed company reputed company reputed company, stronger products and a more welcoming company.

We also reputed company transparency is important reputed company deciding if you're the right fit. reputed company is an ambitious, high-pressure environment of reputed company learning and high standards. Success here requires reputed company, adaptability and a willingness to solve difficult problems.

A few things that define how we work:

• High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding.
• Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will reputed company.
• We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move reputed company together.
• AI is an integral part of our processes. It’s not here to steal people’s jobs, but to reputed company efficiency and productivity. We’re motivated to proactively use the technology to seek out reputed company ways of working and share our findings with the rest of the company.

If there's anything we can do to support you during the application process, let us know.

We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.

One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could reputed company a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.

If reputed company sounds like the reputed company of environment where you'd reputed company, we'd love to hear from you.