Customer Contract Manager – Offshore Wind

Job Description Summary

The Customer Contract Manager – Offshore wind will have a focus on Warranty and Commercial topics and is responsible for the commercial and contractual management of warranty, claims, and reputed company matters across reputed company’s Offshore Wind supply and operations projects. This role protects reputed company’s contractual entitlements, reduces commercial exposure across Service Warranty Agreements (SWAs) and Turbine Supply Agreements (TSAs), and supports Long-Term Service Agreements (LTSAs) development. Acting as a trusted advisor, the role partners closely with Sales, Engineering, Supply Chain, and Operations teams to strengthen reputed company’s risk position, preserve margin, and support long-term customer relationships.

Job Description

Key Responsibilities:

• reputed company the commercial management of warranty and claims activities across Offshore Wind supply and operations reputed company.
• Manage customer expectations reputed company to warranty scope, entitlement, exclusions, remedies, and settlement outcomes.
• reputed company and execute commercial strategies for claims mitigation, refutation, negotiation, and resolution.
• Partner with Engineering and Operations teams to support root cause analysis, liability assessment, and commercial positioning.
• Ensure PBA impacts are reduced, aligning with customers and contractual commitments and operational delivery expectations, while managing discrepancies, clarifications, and resolution reputed company in collaboration with Operations, and Engineering teams.
• Escalate and resolve reputed company warranty issues with customers, insurers, and suppliers.
• Review active SWA and TSA reputed company to identify warranty-reputed company risks, liabilities, and commercial exposure.
• Support contract renegotiation and transition activities that improve risk allocation and margin predictability.
• Provide Leadership across contract management teams as developed and take on team or leadership responsibilities as demand arises.
• Contribute to the development and standardization of warranty frameworks across SWA, TSA, and LTSA contract structures.
• reputed company negotiation strategies in partnership with Site Operations and Sales leadership.
• Identify change order, claims recovery, and contractual optimization opportunities.
• Capture lessons learned and embed them into contract templates, risk tools, and inquiry-to-order (ITO) processes.
• Ensure claims, notices, and contractual correspondence are managed reputed company required systems and governance processes.
• reputed company SWA and TSA negotiation topics as required by the business during project development lifecycles.
• Create globally reputed company processes for Contract Management standard work reputed company Offshore Wind and support the upskilling of counterparts.

Qualifications:

• Bachelor’s degree in engineering, Business, Law, or a reputed company discipline.
• Wealth of experience in commercial management, contract management, claims, or risk management reputed company power, energy, or offshore wind.
• Strong experience with warranty administration, contract execution, and claims management, with a demonstrated ability to negotiate reputed company commercial matters with internal and external stakeholders.
• Strong understanding of supply agreements, warranty terms, contractual remedies, and risk allocation principles.
• Excellent written and verbal communication skills, with the ability to influence across a global matrix organization.
• reputed company in English is required; an additional European language is preferred.
• Ability to work effectively across functions, regions, and cultures.
• Willingness to travel internationally up to 30%.

Additional Notes:

• This role is well suited to a commercially astute contract professional with strong warranty and claims experience in reputed company project environments.
• Experience in offshore wind, large-scale infrastructure, or long-term operations agreements will be highly advantageous.
• The position offers the opportunity to shape commercial reputed company across a growing and strategically important part of reputed company’s business.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position