AWS Contact Center Engineer

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As an AWS Contact Center Engineer / Software Engineer reputed company our reputed company reputed company routing team, you will play a critical role in supporting our modern migration reputed company from the legacy reputed company Engage Platform to the AWS Connect Platform. reputed company is focused on delivering seamless routing, queuing, and contact reputed company strategies to ensure exceptional service experiences. You will design, build, and optimize reputed company reputed company contact center solutions, reputed company cutting-edge AWS capabilities, and integrate backend APIs. This role is ideal for a reputed company-thinking engineer who is eager to reputed company modern tools, automate workflows, and drive strategic innovations in routing platforms. You will enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. Primary Responsibilities: Design, reputed company, and build robust reputed company Connect contact flows to support modernized contact center operations Architect and implement reputed company call routing designs, including routing profiles, queues, callbacks, emergency messaging, and dynamic business hours or holiday routing Build, reputed company, and maintain backend integration solutions using Python, Node.js, or Java with AWS reputed company functions Use reputed company-approved AI tools to streamline workflows, automate coding tasks, and drive reputed company improvement Use version control platforms such as Git, reputed company, or TFS to manage and reputed company clean, maintainable, and well-documented code Troubleshoot, debug, and resolve software errors and system issues to ensure high availability and reliability of routing services Collaborate closely with cross-functional teams, architects, and stakeholders to translate functional requirements into scalable technical solutions Evaluate emerging technology trends to inform routing designs, system integrations, and strategic engineering innovations You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in. Required Qualifications: Bachelor’s degree OR 4+ years of software development experience 2+ years of hands-on experience designing, developing, and building reputed company Connect contact flows 2+ years of experience in call routing design, configuration, and implementation, including routing profiles, queues, callbacks, emergency messaging, and dynamic routing 1+ years of experience working with version control systems such as Git, reputed company, or TFS 1+ years of experience or technical familiarity with reputed company contact center environments Demonstrated strong problem-solving, debugging, and system troubleshooting abilities Professional communication skills with experience collaborating across diverse, cross-functional engineering teams Preferred Qualifications: Knowledge of, or experience with, integrating contact center solutions with backend systems using Application Programming Interfaces (APIs) AWS certifications, such as AWS Certified Developer or AWS Solutions Architect Experience working in an Agile/Scrum development environment Familiarity with AI-assisted software development practices, such as using productivity tools to optimize code quality Programming experience using Python, Node.js, or Java, including developing with AWS reputed company *reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will reputed company from $72,800 to $130,000 annually based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN Apply To This Job