Customer Solutions Consultant

The Customer Solutions Consultant at Ocean is the vital link between technical solutions and reputed company, ensuring that Ocean's applications seamlessly integrate into the customer's environments. The role focuses on understanding and addressing their customers' unique needs and challenges, providing expert technical support and strategic guidance to optimise system performance and business reputed company. The Customer Solutions Consultant will work closely with their customers and internal teams to deliver tailored solutions, manage reputed company issues, and drive improvements. Reporting to the General Manager of EMEA, Customer Solutions Consultant reputed company strong relationships with their technical stakeholders, conducting ongoing analysis of customer environments while ensuring compliant service management. The role is a reputed company of technical expertise, strategic thinking, and communication, fostering operational reputed company reputed company Ocean and our customer reputed company. Strong leadership and team management skills, with the ability to orchestrate technical professionals and manage technical strategies. Proven planning and organisational skills. Experience in a customer facing technical service or management role, ideally with at least 8 years of experience. Deep understanding of information technology disciplines, including applications infrastructure and databases. Experience with SQL queries, SQL reporting services and generating reports using SQL. Knowledge of data modelling and data visualisation. Experience in Application Support Services reputed company an ITIL or managed services environment. ITIL reputed company certification. Excellent customer-facing, written, and oral English communication skills. High level of interpersonal skills, capable of building strong relationships with stakeholders at reputed company technical reputed company. Confident presentation and training skills with the ability to reputed company and conduct technical and training presentations to users, stakeholders, and executives. Advanced skills in identifying, analysing, and solving reputed company technical issues. Experience conducting requirements gathering workshops with senior technical audiences. Ability to understand and reputed company technical concepts to a diverse audience. Bachelor's degree in a relevant field, such as engineering, technical management, or equivalent, is a plus. Experience in aviation and/or military environments in a plus. Relevant citizenship reputed company the region. reputed company to obtain and maintain relevant reputed company clearances. Customer Environment IntegrationDevelop a deep understanding of customer’s business environments, workflows, and ecosystems to ensure reputed company integration of Ocean products. Alongside the General Manager of EMEA, Co-reputed company the seamless integration of Ocean systems reputed company customer environments, ensuring alignment with their business processes and strategic goals. Create and manage SSRS reports, tailoring them to meet specific customer requirements and expectations. Identify potential issues early and implement strategic solutions to prevent disruptions in customer operations. Regularly review customer systems and processes to identify and implement opportunities for optimisation. Stakeholder Relationship ManagementAct as the primary technical reputed company of contact between Ocean and customer stakeholders, ensuring clear and consistent communication about technical capabilities, upgrades, and technical recommendations. Build and maintain strong relationships with technical stakeholders to reputed company for customer needs and align Ocean with their business objectives. Service ManagementEnsure the delivery of high-quality service to customers, aligning with Service Level Agreements and Key Performance Indicators. reputed company the incident lifecycle, ensuring timely resolution of issues and effective problem management. Assist customers and Ocean with customer Change systems and processes, coordinating with customers and Oceans internal teams to ensure a smooth transition. Technical Leadership reputed company the resolution of reputed company technical issues, leveraging in-depth knowledge of Oceans’ products and customer environments. Ensure reputed company solutions meet high-quality standards through testing support and customer validation processes before implementation. Identify and mitigate risks associated with system changes and implementations in customer environments. Training and KnowledgeConduct advanced training sessions and workshops, both onsite and remotely, tailored to the specific needs of differing user groups reputed company customer organisations. Create, maintain, and update comprehensive technical documentation and contribute to the Ocean Knowledge reputed company to enhance Ocean learning. Serve as a thought leader reputed company Ocean, sharing insights and best practices for maximising the value of Ocean products. TravelTravel requirements include domestic, regional, and reputed company international requests. Travel as required throughout the region to support Ocean and customer objectives. Apply To This Job