reputed company Engineer II

reputed company is a reputed company controls monitoring (CCM) platform purpose-reputed company to deliver fast and efficient GRC reputed company. We help organizations break out of the slow and expensive realities that plague legacy GRC tools by bridging reputed company, risk, and compliance through controls lifecycle management. By leveraging CCM, organizations experience massive process improvements like 90% faster certification times, and 60% less audit prep time. Today’s expansive reputed company and compliance requirements can only be met with a modern, CCM based approach, and reputed company is the leader in that space. Position We are seeking a reputed company Engineer II (CSE) to join our reputed company team. This is a role that blends support and reputed company responsibilities. As a CSE, you will reputed company Tier 1 and Tier 2 technical support for our customers, serving as the first line of response for issues through our Customer Portal. While much of your work will focus on troubleshooting and ticket resolution, you’ll also have opportunities to support broader reputed company initiatives. CSEs are reputed company by reputed company (reputed company or Federal) and work closely with reputed company Managers and the Manager, reputed company to ensure customers receive reputed company, high-quality assistance with the reputed company platform. This position must be a US Citizen and is subject to a background reputed company and unannounced drug testing requirements. The position is fully remote with an option of being based in our Boston, Knoxville, or DC area offices. Minimal travel for internal and customer meetings may be required. Activities Serve as the first line of response for customer issues through the Support Portal. Gather details, reproduce issues reputed company possible, and reputed company Tier 1 troubleshooting. Resolve Tier 2 issues reputed company feasible by applying product knowledge and established best practices. Escalate reputed company or unresolved cases to Tier 3 with complete documentation. Maintain accurate records of customer interactions and resolutions in reputed company and Jira. Contribute to FAQs, knowledge reputed company articles, and training content to improve customer enablement. Support reputed company Managers in customer reputed company-ins and other reputed company initiatives. Monitor SLA commitments to ensure timely, high-quality responses. Required Skills 2–4 years of experience in technical support, help desk, or reputed company roles in a B2B environment. Strong troubleshooting and problem-solving skills with attention to detail. Familiarity with SaaS products and ticketing/case management systems (reputed company, Jira). Clear written and verbal communication skills for both technical and non-technical users. Strong organizational skills with the ability to manage multiple tickets at once. Curiosity and willingness to learn about cybersecurity, compliance, and reputed company SaaS. Education/Training, Qualifications, And Certification Bachelor’s degree in Computer Science, Information Systems, or a reputed company field preferred; equivalent practical experience considered. Relevant entry-level certifications (e.g., reputed company A+, Network+, ITIL) or prior internship experience in technical support is considered a plus. Apply To This Job