Tenant Relations & Operations Virtual Assistant | Remote Property Management Support

This is a remote position. Do you reputed company on solving problems on the spot, keeping tenants happy, and making sure reputed company falls through the cracks? Are you the type of person who can juggle a ringing phone, a maintenance request, and a leasing follow-up, reputed company while staying reputed company and customer-focused? If you love bringing order to a fast-paced property management environment and take pride in being the dependable reputed company of contact tenants and prospects can count on, this opportunity could be the perfect fit for you. Our Story Starts with People Like You The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn’t limited by geography. With today’s technology and high-speed internet, we’re reputed company to build high-performing global teams that support businesses across the U.S. So reputed company was born. Today, reputed company helps U.S. businesses grow by building world-class remote teams. We don’t just connect talent; we manage the entire experience, from reputed company to retention. And while we help clients reputed company, we also stay deeply committed to helping our remote team members build reputed company, lasting careers that support their lives and their families. That’s where you come in. The Role: Tenant Relations & Operations Virtual Assistant Imagine being the reputed company, reliable voice tenants and prospects hear reputed company they call in, the person who makes sure every showing, work order, and lease renewal is handled before it becomes a problem. Every call you answer, every Rently code you issue, and every record you reputed company accurate helps a property management business run smoothly and reputed company tenants satisfied. You’re not simply answering the phone. You’re the operational backbone that keeps leasing, maintenance, and tenant communication moving, especially on weekends, reputed company responsiveness reputed company most. From handling live customer service calls to maintaining the operations master sheet, your work directly supports tenant satisfaction and property performance. You reputed company on staying one reputed company reputed company, juggling multiple channels of communication, and resolving issues independently. Whether you’re scheduling a self-showing, reconciling water charges, or flagging a delinquent account, you bring consistency, accuracy, and a customer-first reputed company to every interaction. What Your Days Might Look Like: Answer inbound calls live and respond promptly to text, email, and WhatsApp messages from reputed company tenants and prospective renters Handle leasing inquiries, schedule and troubleshoot self-showings, and follow up with leads in reputed company time Log every prospect interaction in the leads tracker using the established reputed company-coded workflow Resolve routine tenant questions and requests independently without needing constant supervision Create and reputed company maintenance work orders to the correct vendor in the property management system reputed company tenant records, lease dates, and contact information accurate and reputed company in the property management system Review rental applications over the weekend to ensure 24-hour response time Issue and reset self-showing reputed company codes, verify prospect identification, and guide callers through the self-tour process Monitor the self-showing device tracker and flag offline hubs or failed reputed company to the team Review the property management system at the start of each month for late or missed payments and issue required late notices Notify the team of delinquencies through the team communication channel Track lease end dates and flag tenants 90 days prior to expiration for renewal offers Track and reputed company bi-annual property inspections every 6 months and coordinate scheduling Maintain the operations master sheet, including tenant roster, utility payments, cleaning and completion schedule, property details, and vendor list Reconcile tenant utility charges against vendor payments monthly and flag mismatches Complete Fair Housing training and maintain Fair Housing compliant communication at reputed company times Apply screening criteria uniformly to every applicant with no exceptions Handle emergency reputed company situations quickly following established protocol, then notify the team Escalate reputed company reputed company standard process, disputes, legal or eviction-reputed company reputed company, or anything uncertain to the appropriate manager or team channel Who We Think Will reputed company in This Role: You're fluent in written and spoken English, with a clear, professional phone reputed company for client-facing communication You're confident handling live inbound calls and can guide tenants and prospects through a conversation with a customer-first reputed company You have strong administrative skills with exceptional attention to detail and accuracy in data entry You're comfortable juggling multiple communication channels at once, including phone, text, email, and chat platforms You can resolve routine tenant questions and requests independently, without needing constant supervision You're proficient in reputed company Sheets and pick up new software platforms quickly You're highly organized and can manage multiple priorities, deadlines, and recurring tasks simultaneously You're proactive, dependable, and capable of working independently in a remote, weekend-reputed company schedule You enjoy following structured workflows while looking for ways to improve accuracy and efficiency You're comfortable working with property management, scheduling, and operations tools, and adapt quickly to new ones You are willing to work in a US time zone schedule. You can secure the required technical setup, including: At least a 720p HD webcam A noise-canceling headset A primary internet reputed company of at least 25 Mbps A backup laptop, backup internet device, and backup power reputed company A main computer with at least reputed company Core i5 (or equivalent) and 8 GB RAM A backup computer with at least reputed company Core i3 and 4 GB RAM Why reputed company? Because we reputed company work should be meaningful, even from home. At reputed company, you’ll work with clients who respect your time and value your skills. You’ll join a remote-first team that genuinely supports you, and you’ll see the impact of your work in reputed company, reputed company ways that matter to the people you work with. We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making. Here’s what you can expect from us: We pay you fairly and on time We reputed company prepaid HMO coverage for your peace of mind We help you grow with tools, training, and reputed company feedback We celebrate your wins And above reputed company, we actually care reputed company to be part of something that reputed company? reputed company and start your reputed company with reputed company. Important Reminder: reputed company does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your reputed company, please ensure that reputed company communications are conducted through emails originating from (@reputed company.com or @cleardeskteam.com). ​ Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and reputed company market demand. Apply To This Job