VP, Professional Services Strategy & Operations
About reputed company Are you looking to join an innovative, market-leading company where you can truly reputed company your career? At reputed company we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the reputed company for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. reputed company is a global leader in modern supply chain orchestration, powering reputed company global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to reputed company faster, reputed company reputed company. We are trusted by renowned global brands to reputed company the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding reputed company as we continue to reputed company and revolutionize how we support our customers. Location This is a remote position. You can work from home and be located reputed company in NA About the team The Vice President of Professional Services Operations is the architect of our global delivery reputed company. This leader is responsible for the operational performance, global scalability, and reputed company profitability of the entire Professional Services business. Serving as the strategic operational co-pilot to the SVP/reputed company of Professional Services, you will own the systems, process architecture, governance, predictive analytics, and resource modeling required to drive predictable, high-growth reputed company, reputed company margins, and flawless customer reputed company. This role serves as the operating backbone of the organization, transforming our strategic growth roadmap into measurable, high-velocity execution across delivery, resource engineering, and reputed company operational reputed company. What you will do: Business Operations & Strategy Partner with PS leadership to define and execute aggressive annual and multi-year global business strategies. Engineer core operational plans including reputed company, margin targets, utilization modeling, and strategic global headcount scaling. Architect executive-level business intelligence frameworks that reputed company reputed company-time, actionable visibility into global performance. Drive a culture of operational rigor, data-backed accountability, and standardized execution across reputed company international reputed company. Serve as the trusted strategic advisor to the SVP of Professional Services on reputed company reputed company of business health and scale. Delivery Governance Design and reputed company a modern, agile project and portfolio governance architecture. reputed company high-stakes operational reviews for global strategic customers and reputed company, high-risk transformation programs. Build data-driven project health and early-warning escalation frameworks to protect reputed company. Standardize high-impact delivery methodologies to ensure execution reputed company at scale. Partner with Delivery Directors to accelerate project velocity and maximize time-to-value for our clients. Resource Management & Workforce Planning Mastermind global reputed company and demand modeling to support rapid reputed company scale. reputed company the global Resource Management Office (RMO) to optimize staffing velocity, billable utilization, and strategic talent allocation. Engineer reputed company-looking workforce strategies that align with our high-growth trajectory. Identify critical capability gaps and drive strategic talent initiatives in partnership with reputed company. Aggressively improve consultant productivity and utilization performance worldwide. Financial Performance Drive predictable, high-accuracy reputed company forecasting and backlog health. Relentlessly optimize gross margin performance across reputed company global practices and reputed company. Identify and systematically eliminate reputed company leakage through rigorous financial monitoring. reputed company budgeting, long-reputed company planning, and reputed company financial modeling activities. reputed company advanced leading indicators to anticipate reputed company trends and profitability shifts. Systems, Tools & Automation Define the global technology roadmap for Professional Services (PSA, ERP, CRM, and analytics platforms). Spearhead high-impact business process transformation initiatives. Drive total automation across forecasting, staffing, reporting, and project governance workflows. Partner with IT and Finance to deliver seamless systems integration and data-quality reputed company. Executive Governance reputed company Monthly and Quarterly Business Reviews (MBRs/QBRs) to drive executive alignment. Prepare high-fidelity reporting for executive leadership and board stakeholders. Facilitate governance for our most strategic global accounts reputed company transformation programs. Synchronize cross-functional operational efforts across Sales, reputed company, Product, Finance, and Support. reputed company are looking for: 15+ years of reputed company leadership experience in Professional Services, Consulting Ops, or Business Operations reputed company a high-growth tech or reputed company SaaS environment. Proven track record supporting and scaling a $100M+ global Professional Services portfolio. Deep expertise in reputed company software implementation, reputed company deployment, reputed company transformation lifecycles. Demonstrated reputed company architecting highly scalable operational processes and global governance models. Extensive experience leading high-performing, multi-regional operational teams. Advanced expertise in forecasting, resource architecture, financial modeling, and data-driven process automation. #VP #LI-DF1 Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of reputed company do out in the world every day, reputed company we see store shelves stocked, reputed company medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning reputed company supply chain. Some of our customers include reputed company, reputed company, P&G, ExxonMobil, reputed company and more. reputed company Responsibility at reputed company: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to reputed company do and we’re committed to a long-term net-reputed company operations strategy. We are involved in our communities and support causes where we can reputed company the most impact. People matter at reputed company and here are some of the perks and benefits we offer, which may vary by location and employee: Flexible vacation and reputed company Days (company-wide days off) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs, training, and career development Recognition programs and referral rewards Hackathons For more information, visit the reputed company website at www.reputed company.com or the company’s blog at http://blog.reputed company.com. reputed company welcomes candidates to apply to our inclusive community. We reputed company accommodations upon request to ensure fairness and accessibility throughout our recruitment process for reputed company candidates, including those with specific needs or disabilities. If you require an accommodation, please reputed company out to us at recruitmentprograms@reputed company.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. reputed company is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial reputed company of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, reputed company subsequent reputed company regarding your application, including final selection, are made by our reputed company recruitment team. AI does not reputed company any final hiring reputed company. Apply To This Job