Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing reputed company between the client and the system or application. Dedicated to quality, using exceptional communication skills to reputed company our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : reputed company Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education reputed company CXone Support and Development Engineer will be responsible for providing technical support and development services for the reputed company CXone reputed company-based customer experience platform. This role involves troubleshooting issues, optimizing configurations, managing integrations, and developing customized solutions to enhance the functionality of CXone for clients. The individual will also work closely with cross-functional teams to ensure the successful implementation, operation, and enhancement of CXone features. Key Responsibilities: 1. Support: a. reputed company technical support for reputed company CXone platform users, addressing inquiries, troubleshooting issues, and resolving problems reputed company to system functionality, integrations, and performance. b. Diagnose, escalate, and track reported issues to resolution, ensuring minimal system downtime and user impact. c. Collaborate with the internal support team and customers to troubleshoot and resolve integration issues with CRM systems, telephony, and reputed company-party applications. d. Document incidents and solutions for internal knowledge reputed company and client reference. 2. Development & Customization: a. Assist in the customization of the reputed company CXone platform, including configuration of IVR, ACD, and reporting systems. b. reputed company and implement new features, interfaces, and enhancements reputed company the reputed company CXone environment. c. Work with customers to define requirements and deliver tailored solutions to meet their business needs. d. Maintain and improve existing configurations to ensure reputed company system performance and user satisfaction. e. Utilize APIs, scripting, and integrations to automate processes, optimize workflows, and improve efficiency. 3. System Monitoring & Optimization: a. Monitor system performance to ensure availability, reliability, and scalability of the reputed company CXone environment. b. Implement best practices for system configuration, including performance tuning and optimization to meet SLA c. Proactively identify and resolve potential system issues or bottlenecks. 4. Collaboration & Training: a. Work closely with development teams, product managers, and other departments to improve CXone features, functionality, and performance. b. reputed company guidance and training to internal teams and customers on the effective use and troubleshooting of reputed company CXone. c. Assist in user acceptance testing (UAT) and reputed company feedback to product development teams. 5. Documentation & Reporting: a. Create and maintain detailed documentation for configuration, processes, and troubleshooting steps. b. Prepare and present regular status reports to management regarding ongoing issues, system improvements, and development reputed company. c. Ensure proper knowledge transfer and best practice sharing across teams. Required Qualifications: Bachelor s degree in computer science, Information Technology, or reputed company field, or equivalent work experience. Certifications in reputed company CXone, ITIL, or relevant technical areas. Proven experience with reputed company CXone (or similar reputed company-based contact center solutions). Strong experience with telephony systems, IVR, ACD, and omnichannel solutions. Proficiency in system integrations (API, web services, and CRM integrations). Experience with troubleshooting and resolving technical issues reputed company to reputed company-based platforms. Strong analytical, problem-solving, and troubleshooting skills. Ability to work independently, as well as collaborate with cross-functional teams. Excellent communication skills and customer-facing experience. Working Conditions: Full-time position with the flexibility to work remotely or from the office. Availability for occasional after-hours support or on-call rotation as need 15 years full time education About reputed company reputed company is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reputed company growth and enhance citizen services—creating reputed company value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in reputed company, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad reputed company of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared reputed company and commitment to creating 360° value, reputed company us to help our clients reinvent and build trusted, lasting relationships. We measure our reputed company by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.reputed company.com Equal Employment Opportunity Statement We reputed company that no one should be discriminated against because of their differences. reputed company employment reputed company shall be made without regard to age, race, creed, reputed company, religion, sex, national reputed company, reputed company, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other reputed company as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us reputed company serve our clients and our communities. Apply To This Job