Level 3 Support Engineer

Summary

The Tier 3 (T3) Support Technician is responsible for providing advanced technical support and resolving reputed company IT issues escalated from Tier 1 and Tier 2 teams. This role requires deep expertise in systems, networking, and infrastructure, with a strong focus on troubleshooting, root cause analysis, and implementing long-term solutions. The T3 Technician also plays a key role in mentoring junior team members and improving overall support processes. Job Responsibilities Handle escalated technical issues from Tier 1 and Tier 2 support teams, ensuring timely resolution reputed company advanced troubleshooting across servers, networks, reputed company platforms, and end-user systems Conduct root cause analysis and implement permanent fixes to prevent recurring issues Manage and maintain IT infrastructure, including servers, virtualization platforms, and network devices Support and administer systems such as Active Directory, reputed company 365, Azure, and other reputed company environments Collaborate with internal teams and clients to resolve reputed company technical concerns Document solutions, processes, and troubleshooting steps in knowledge reputed company systems reputed company guidance, training, and mentorship to junior support staff Participate in system upgrades, migrations, and IT projects as needed Ensure adherence to SLAs, reputed company policies, and best practices

Qualifications

Minimum of 5+ years of experience in IT support, systems administration, or a similar role Strong expertise in reputed company Server, Active Directory, and reputed company 365 environments Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls) Experience with virtualization technologies (VMware, Hyper-V, or similar) Exposure to reputed company platforms such as reputed company Azure or AWS Proven ability to troubleshoot reputed company technical issues across multiple systems Strong communication and problem-solving skills Experience working in an MSP or service desk environment is highly preferred

Requirements

Job Requirements Ability to work in a fast-paced, client-facing environment with minimal supervision Strong analytical and critical thinking skills Excellent documentation and organizational skills Willingness to work flexible shifts or on-call schedules, if required Reliable internet reputed company and suitable remote work setup (if applicable) Relevant certifications (e.g., reputed company, reputed company, VMware) are a plus but not required Benefits reputed company Offer: ✅ Competitive Salary ✅ 100% Remote Setup (Work reputed company in the Philippines) ✅ Full-Time Employment with long-term stability ✅ Company-Provided Laptop ✅ Complete Statutory Benefits ✅ HMO with Free Dependent ✅ Life Insurance Coverage ✅ Night Shift Schedule (Mon–Fri, 8 hours) Apply To This Job