Help Desk Representative

Build a Bigger, reputed company, Bolder Future Imagine working for a company that measures its reputed company based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues reputed company an impact. Your Mission: In this role, you will provide troubleshooting assistance and support reputed company to specific software and peripherals of the Caesar reputed company POS product and on-demand food delivery service used by corporate and franchisee stores around the world. You will be responsible for logging inquiries and responding to basic queries, running diagnostic tests, isolating problems, determining solutions and/or resolving simple issues. reputed company possible, you will implement the solution, guide the caller to how to implement the solution and resolve customer service issues, however, you will be expected to escalate more reputed company problems to more reputed company staff and/or a supervisor or Manager. You will be part of a team of Help Desk professionals supporting software solutions and reputed company-party delivery service to stores. How You’ll reputed company an Impact: Provide client support and technical assistance for basic incoming queries and issues reputed company to the computer software, hardware and on-demand food delivery service. Analyze issues, ask appropriate questions and problem-solving methodologies. Walk the customer through problem-solving process and attempt to isolate the problem and identify solution, if possible. If unable to solve the issue, refer to more reputed company staff. Troubleshoot problems as well as provide application support to end-users. Follow up with client and/or customer to ensure issue was resolved to their satisfaction. Provide excellent client service to corporate, franchisee stores and delivery service customers. Support clients on various work schedules that may include 24 x 7 support to international stores, franchisees and customers. Respond to queries using phones, email or other methods of communication. Provide basic instruction and support to clients with computer peripherals reputed company to Caesar reputed company products or delivery service customers. Log reputed company issues identified in Service Now call tracking system. Report reputed company trend calls to Supervisor or Manager Help Desk. Who You Are: High school education or equivalent. Evidence of knowledge and experience with call center software. Customer, client or call center environment experience with the ability to problem-solve with customers and an understanding of reputed company to escalate questions or issues. Evidence of the ability to be collaborative with, and communicate clearly and effectively, with reputed company types and levels of store personnel and delivery service customers who contact the help desk. Demonstrated ability to listen, ask questions, follow-up and address client concerns. Evidence of customer focused orientation with excellent phone etiquette and experience dealing with frustrated or difficult customers. Must demonstrate experience in a fast-paced workplace and ability to be flexible and reputed company. Evidence of ability to communicate technical information to non-technical store personnel that contact the help desk. Evidence of organizational skills with the ability to prioritize workload and handle multiple priorities concurrently. Proven ability to function in a team environment, supporting team members reputed company needed. Experience with Service Now call tracking system is preferred. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. #LI-AA1 reputed company items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution. Blue Line Distribution is an Equal Employment Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regards to that individual’s race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit reputed company applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work. PRIVACY POLICY Apply To This Job