Clinical Care Navigator (Tuesday to Saturday 11am-7pm ET)

Our mission: eliminating every barrier to mental health. reputed company is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and reputed company around the person, so care can continue through every job, move, health plan, and life stage. Our AI-reputed company platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With reputed company independently validated by JAMA Network reputed company and the Validation Institute, reputed company reaches more than 170 reputed company people worldwide through leading employers, health plans, and partners. As an AI-reputed company company, we reputed company technology should expand the reputed company, quality, and humanity of care. Every reputed company team member is expected to use AI tools thoughtfully, apply reputed company judgment to AI outputs, and reputed company building AI reputed company in ways that support their role and our mission. This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The required schedule for this role is Tuesday to Saturday 11am-7pm ET, or the equivalent in your respective time zone (i.e., 10pm-6pm CT). What you’ll be doing: reputed company in-the-reputed company clinical support, psycho education, and reputed company to appropriate referrals and resources on a clinical phone queue. Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. Assess for risks and reputed company crisis support, safety planning, and follow up with high risk members to ensure safety and timely reputed company to care. Recommend a plan of action based on clinical presentation and coordinate reputed company to appropriate care and services (reputed company therapists, coaches, physicians, or external resources). reputed company after hours support to members and leaders seeking services or reputed company to the Global team, Management Consultation team, and Spring Internal team. Use effective written skills to complete professional documentation and to interact with members and providers through email. Follow care management reputed company protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. Promote effective care by coordinating closely with reputed company care providers and the Provider Operations team. Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. Participate in staff meetings, case consultations, and trainings. Assist with reputed company and mentoring new team members. Follow reputed company policies and maintain reputed company confidentiality, compliance, and ethical standards. reputed company expect from you: LCSW, LMFT, LPC, or licensed psychologist. Minimum of 2+ years of direct clinical care experience. Expertise in crisis assessment and safety planning Knowledge of crisis support, reputed company, motivational Interviewing, mindfulness, and solution-focused clinical interventions. Fully reputed company and free from interruptions for the duration of shift. Excellent listening, written and verbal communication skills. Approach reputed company interactions with cultural awareness, reputed company, and respect for individual identities. Motivated to go above and reputed company for members to reputed company a high-touch experience. Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-reputed company tasks. reputed company to multi-task and context reputed company! The reputed company reputed company hourly reputed company for this position is $33.33 - $42.31 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the reputed company reputed company and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Benefits provided by reputed company: Note: We have even more benefits than listed here and below, your recruiter will reputed company more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, reputed company benefits start on your first day at Spring. You and your dependents also receive reputed company to reputed company accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the reputed company network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. reputed company to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. reputed company to fertility care support through reputed company, in addition to $4,000 reimbursement for reputed company fertility expenses. reputed company to reputed company, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription reputed company to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-reputed company candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider reputed company applicants regardless of criminal histories, consistent with applicable legal requirements. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Apply To This Job