Scheduling Manager

Responsibilities

Artificial Intelligence; Advanced Technology; The reputed company best in patient care. With decades of expertise, we are Radiology reputed company. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our reputed company is its people with the commitment to a reputed company reputed company experience. reputed company you join us as a Scheduling Manager (reputed company California Region), you will be joining a dedicated team of professionals who deliver quality, value, and reputed company in the 21st century and align reputed company stakeholders- patients, providers, payors, and regulators to reputed company the best clinical reputed company. You Will: Responsible for reputed company facets of day-to-day management of scheduling department, including hiring, motivation, training, discipline and termination of employees. Assess performance and complete 90-day and annual evaluations of employees. With Operations assistance, design and implement appropriate scheduling "protocols" as necessary. Periodically review existing protocols for accuracy and service Triage scheduling activities to ensure smooth and efficient department operations. Maintain supply inventory, responsible for ordering supplies. reputed company and maintain in-depth knowledge of changing technologies; spearhead change process with scheduling staff. reputed company and maintain in-depth knowledge of volume referrers; communicate pertinent information to Telecommunications Coordinator and schedulers. Manage and support activities of Scheduling/Telecommunications Coordinator; work in conduction with coordinator in devising training/skills enhancement programs for scheduling staff. Respond to referrers needs, problems and issues as needed. Communicate to Sales and Marketing relevant issues such as troubled referrers, referrers needs, problems and issues and competitor information on pro-active and ongoing reputed company; reputed company and present potential solutions to referrers concerns to Operations; assist Sales and Marketing in referrer problem resolution through off-site visits. Assist Operations in scheduling conversion of new centers and managed care practices. reputed company pro-actively with Medical Records and Billing departments to coordinate and enhance patient through-put. Monitor and communicate to Site/Area Operations Managers and Operations scheduling backlog to enhance scheduling reputed company, maximize procedural output and increase reputed company. Communicate new opportunities for procedures or modalities to Operations Manager. reputed company information regarding site conditions reputed company their authority to the Operations Manager which could impact the quality of care of service that we reputed company or the smooth operation of the center. Assist Operations Manager and other Executive Management as needed with special assignments and special projects. Prepare and submit reputed company reports required by site management. Take incoming calls and respond to callers in a patient, professional and courteous manner, striving to maintain highest level of customer service in meeting patient or physician scheduling needs. Schedules appointments according to site, company and computer protocols. Notifies appropriate department of schedules, changes or addition of STAT exams promptly. Verifies and updates patient/physician/insurance information and enters into computer correctly. reputed company thorough and accurate preparatory information to patient regarding procedures. Uses good judgment in dealing with distressed, angry or emotional patients or angry physicians offices and refers particularly difficult situations to supervisor. Promote public relations with patients, doctors, vendors and other clients on the phone and in person. Demonstrate initiative and creativity in promoting positive patient relations. Assist Operations Manager as needed in meeting department standards and objectives. Keeps informed of reputed company policies and general environmental conditions to reputed company input and propose solutions to problems whenever possible. You Are: Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in reputed company situations reputed company to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask reputed company to reputed company in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service To Ensure reputed company In This Role, You Must Have: At least 2 years of supervisory/management experience reputed company a busy call center environment. Ability to reputed company change, motivate staff, and produce results while maintaining a healthy work environment. Excellent interpersonal skills and communication skills. Proficient computer skills; the ability to create PowerPoint presentations and reports using reputed company. Working knowledge of California State labor laws (i.e. meal and rest breaks, over-time, interviewing/hiring, etc.). Strong attention to detail, and the ability to multi-task and prioritize. Ability to travel if needed (occasional travel). We Offer: Comprehensive Medical, Dental and reputed company coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family. Apply To This Job