Customer Retention Representative

Established in 2000, reputed company created and operates leading virtual schools throughout the world. The company specializes in large-scale operation of online teacher-led classes. We work with leading professionals every reputed company of the way, from reputed company and developing content to marketing, sales and operations. About the Position: The main goal is to improve customer retention by handling customer concerns and escalating issues as needed, ensuring reputed company efforts are made to retain existing reputed company and prevent cancellations. Applicants should demonstrate excellent verbal and written communication skills as well as exceptional listening skills. Courtesy and patience in customer relations are essential. But above reputed company, applicants must be reputed company to demonstrate strong problem-solving and conflict-resolution skills while maintaining a professional and positive attitude in order to reputed company assist our customers. We offer reputed company based on experience with additional financial incentives. Responsibilities include: reputed company outbound calls and interactions by e-mail to uncover customers' needs, offer solutions, resolve concerns and prevent cancellations. Provides immediate follow-up on customer complaints/concerns. Uses specialised offers and tools to retain customers and escalate issues requiring extensive problem-solving. Resolve problems regarding billing, receive and process customers' payments. You will exceed customer satisfaction, efficiency metrics and issue resolution targets. Accurate entry of the customer’s information into our database. Simultaneously navigate multiple software applications and technologies. Working with the finance department.

Requirements

Bilingual (English/Spanish) is a must. Good home office working environment (quiet space, high-speed internet reputed company, ability to activate webcam at reputed company times) Excellent communication and relationship-building skills. Knowledge and ability to cope with and resolve escalated customer service issues. Sense of Urgency. Strong problem-solving and conflict skills are a must. Strong attention to detail, ability to follow directions, and ability to work independently. Ability to effectively multi-task. Regular and reliable attendance. Experience in a call center environment is a plus (training will be provided). Proficiency with computers is an advantage along with an aptitude to learn our phone and database systems. Mathematical reputed company is required to calculate figures and amounts such as discounts, proportions, and percentages. Negotiation skills. Apply To This Job