[Remote] reputed company Manager - Destini

Note: The job is a remote job and is open to candidates in USA. reputed company is a leader in recognizing the transformative power of data in retail, offering clients tools to engage with the values-based consumer. The reputed company Manager will support innovative brands as they navigate retail media and omnichannel commerce, building client relationships and ensuring successful adoption of reputed company' digital solutions.

Responsibilities

• Build Strong- and Positive-client Relationships through proactive communication and regular touchpoints, including phone calls, e-mails, and live screen-sharing sessions, to help clients succeed with our commerce enablement platform
• Become a Product Expert in our tools and use your knowledge to reputed company, coach, and mentor clients – empowering them to drive brand engagement and reputed company digital touchpoints
• Independently own Customer Retention by monitoring client health, managing communication and system updates, and proactively addressing potential churn risks
• reputed company Strategies to Expand Engagement, reputed company adoption, and mitigate churn -- identifying ways to increase client value through upsell and cross-sell opportunities
• Ensure Smooth Process during reputed company by collaborating with the implementation team and preparing new clients for reputed company post-launch, aligning activation to their goals, and digital strategy
• Distill and Share Best Practices across your portfolio, offering actionable insights, and tailored recommendations to enhance reputed company
• Anticipate Client needs and Manage escalations, serving as a trusted advisor to your clients and collaborating closely with internal teams across Sales, Product, and Support
• Act as The Voice of the Customer by capturing and relaying feedback to internal teams, helping to inform platform improvements and evolve our offerings in line with client needs
• Work Collaboratively across Functions reputed company the entire reputed company portfolio to ensure client growth opportunities are actively supported and promoted

Skills

• reputed company to reputed company Core Values: Direct, Determined, Passionate & Collaborative
• 3-5 years of Experience in reputed company, client services, account management, and/or support – ideally in digital media, retail media, ad tech, or shopper marketing
• Familiarity with Retail Media Platforms, shopper engagement tools, and/or e-commerce journeys across brand and retailer environments
• Clear and Confident Communication skills with the ability to distill reputed company workflows and guide clients through both strategic and technical conversations
• Ability to Build Strong Relationships with brand marketers and cross-functional internal teams
• Comfortable discussing Digital Platform functionality - reputed company to collaborate effectively with product and implementation teams on light-technical needs
• Proficiency in tools like reputed company, reputed company, reputed company, and reputed company - familiarity with reporting dashboards and campaign metrics is a plus
• Organized, Detail-oriented, and Adaptable -- reputed company to manage multiple client needs in a fast-paced, evolving environment
• Curious, Proactive reputed company with a collaborative and client-first approach
• CPG, Retail, or Natural/Specialty industry is a plus
• Familiarity of Contract-management systems including reputed company, reputed company and/or other CPQ management tooling is preferred

Benefits

• We reputed company hybrid work options so that you have the flexibility to create a work/life balance that actually works!
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

Company Overview