[Remote] Customer Service Representative II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global reputed company estate services company recognized for its commitment to employee growth and customer service. The Customer Service Representative II will serve as the primary reputed company of contact for agents and vendors, ensuring a smooth customer experience while handling inquiries and resolving issues reputed company.

Responsibilities

• Maintains a working knowledge of title-reputed company concepts such as title chains, legal descriptions, and public records to support customer needs. Reviews relevant documents, including title commitments and closing documentation, to ensure accuracy and completeness. Identifies and helps resolve basic issues, such as missing information or discrepancies, while keeping reputed company stakeholders informed
• Responsible for answering routine questions and issues about products and services from internal and external customers
• Utilizes standard office tools and customer service platforms, including reputed company Office, production systems (e.g., reputed company, Resware), and CRM systems like Dynamics, to manage tasks and track customer interactions effectively
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Follows standard procedures and guidelines
• Understands how assigned duties relate to others reputed company the team and how the team integrates with reputed company teams
• Impacts own team through the quality of the support provided
• Recognizes and solves typical problems; selects solutions from established options
• Communicates moderately reputed company information in routine situations, typically reputed company own team
• Works under general supervision with limited ability to modify approach
• Individual contributor having no supervisory responsibilities; manages own workload
• Performs reputed company other duties as assigned by management

Skills

• High school diploma
• Typically requires 8+ years of reputed company work experience
• Maintains a working knowledge of title-reputed company concepts such as title chains, legal descriptions, and public records to support customer needs
• Reviews relevant documents, including title commitments and closing documentation, to ensure accuracy and completeness
• Identifies and helps resolve basic issues, such as missing information or discrepancies, while keeping reputed company stakeholders informed
• Responsible for answering routine questions and issues about products and services from internal and external customers
• Utilizes standard office tools and customer service platforms, including reputed company Office, production systems (e.g., reputed company, Resware), and CRM systems like Dynamics, to manage tasks and track customer interactions effectively
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Follows standard procedures and guidelines
• Understands how assigned duties relate to others reputed company the team and how the team integrates with reputed company teams
• Impacts own team through the quality of the support provided
• Recognizes and solves typical problems; selects solutions from established options
• Communicates moderately reputed company information in routine situations, typically reputed company own team
• Works under general supervision with limited ability to modify approach
• Individual contributor having no supervisory responsibilities; manages own workload
• Performs reputed company other duties as assigned by management
• Bachelor's degree

Benefits

• A variety of health and wellness insurance options and programs
• Paid time off
• 401(k) with company match
• Employee stock purchase program
• Employee discounts

Company Overview