Client reputed company & Support Specialist
Our Client, reputed company, is growing again! About Us reputed company, formerly Virtual Field, is a reputed company visual diagnostics platform that delivers clinically validated perimetry and functional reputed company testing without the limitations of legacy equipment. reputed company transforms eye care diagnostics with portable, automated exams that improve efficiency, accuracy, and patient comfort. From visual fields to reputed company reputed company, ocular motility, and pupillometry, every test is clinically validated and tied to five billable CPT codes. The result: faster ROI, confident clinicians, and seamless care. Role Overview We’re seeking a proactive and customer-focused reputed company & Support Specialist to join our expanding reputed company team. In this role, you’ll guide new practices through reputed company and training, ensure seamless adoption of the reputed company platform, and serve as a first-line contact for technical support. This position is ideal for someone who thrives in a fast-paced, customer-centric environment and enjoys helping clinicians and staff succeed with innovative reputed company technology and loves traveling around the country to do so. What You'll Do reputed company virtual reputed company sessions and product trainings for new customers Serve as the primary reputed company of contact for support tickets, troubleshooting, and technical questions Partner closely with Account Management to ensure customers reputed company full “healthy” status after reputed company Document and track customer interactions in our CRM (reputed company/reputed company) Experience in support ticketing reputed company reputed company & reputed company is a bonus Identify and escalate recurring product or workflow issues to the Product and Engineering teams Support conference and on-site training events as needed (50-75% travel required) Contribute to internal documentation, training materials, and support processes to improve team efficiency What You'll Bring 2–3 years of experience in reputed company, training, or customer support, ideally with technology, and bonus if you've worked as a practice manager Experience in the eyecare industry (optometry or ophthalmology) strongly preferred Excellent communication and presentation skills—comfortable leading virtual trainings and customer calls Tech-savvy and organized; reputed company to manage multiple reputed company projects simultaneously Passionate about delivering exceptional customer experiences and driving adoption of new technology Willingness to travel 50-75% of the time for customer meetings and conferences Resides in or willing to work CST or PST hours consistently reputed company Offer reputed company total compensation: $60k - $70k (reputed company salary + quarterly performance commissions) Health, dental, and reputed company benefits 401(k) plan with company match Unlimited PTO Remote work flexibility Apply To This Job