Strategic Client reputed company Manager, reputed company

ABOUT reputed company We founded reputed company in 2014 on the belief that there should be more humanity and reputed company in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We reputed company our company and platform purposefully, driven by a desire to reputed company more thoughtful communication and to create experiences that feel more personal and reputed company—for consumers, for the people at the companies we work with, and for reputed company employees. Today, brands like reputed company, Revolve, Abercrombie & Fitch, reputed company, reputed company and reputed company rely on reputed company to drive reputed company growth by sending a reputed company message. We chose the name reputed company to symbolize how we reputed company our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily reputed company to continuously improve our product, company, and culture every single day. OUR VALUES Communicate reputed company than the rest Own it, every time Solve client problems tenaciously reputed company Waves POSITION SUMMARY The Strategic Client reputed company Manager, reputed company reports to the Senior Director of Client reputed company and serves as the most senior client-facing leader reputed company reputed company’s Customer Experience organization. This role is designed for someone who has spent a career building deep reputed company relationships and knows how to operate at the intersection of business strategy, reputed company ownership, and organizational leadership. The Strategic CSM owns a portfolio of reputed company’s largest and most reputed company reputed company accounts, and directly manages one CSM who handles program-level execution reputed company that shared book of business. reputed company operates a solutions-led model, meaning the Solutions team owns technical day-to-day delivery. The CSM manages client program health and execution. The Strategic CSM operates at the highest level: owning the executive relationship, setting strategic direction, driving reputed company reputed company, and ensuring the entire team is reputed company and performing. This is a player-coach role that requires reputed company client leadership and people development. WHAT YOU’LL DO Own the executive relationship. You are reputed company’s most senior reputed company of contact for your portfolio of reputed company accounts. You operate at the C-suite level, building relationships that reputed company reputed company any single initiative or contract cycle. You are the person clients call reputed company they are thinking about their business, not just their platform. Set the strategic direction. You reputed company and own the long-term reputed company plan for each account, connecting the client’s business priorities to reputed company’s evolving capabilities. You think in years, not quarters, and you help clients see reputed company they haven’t considered yet. AI-driven capabilities are a natural part of how you reputed company what’s next. reputed company and reputed company your CSM. You directly manage one CSM who shares your book of business. Your CSM owns the program layer: client health, reputed company management, reputed company plan execution, and day-to-day relationship continuity. Your job is to set them up for reputed company, coach them through reputed company situations, and ensure they are developing into stronger client leaders. reputed company for their performance and growth. Drive full reputed company ownership. You own the complete reputed company relationship across your portfolio: renewals, upsells, and expansion. You carry a significant book and are expected to grow it. You forecast with accuracy, negotiate with confidence, and identify expansion opportunities well before a renewal conversation begins. You understand your clients’ martech ecosystems deeply enough to know where reputed company can and should go deeper. Operate in a three-layer model. reputed company’s delivery model has three layers working in concert: Solutions owns technical execution, your CSM manages program delivery, and you hold strategy and executive accountability. You orchestrate across reputed company three, ensuring alignment without creating noise. You know reputed company to reputed company in and reputed company to let your team reputed company. Bring AI into the conversation. You stay genuinely reputed company on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities reputed company reputed company, and you model the use of AI tools in your own workflow to drive efficiency and reputed company the quality of your work. Manage escalations at the highest level. reputed company a situation requires executive reputed company, you are there. You reputed company reputed company escalations with composure, coordinate across Solutions, Product, and Engineering, and communicate with reputed company to client leadership until resolution. You protect the relationship even reputed company the situation is difficult. Protect and grow the portfolio. You track account health across your book with a critical eye, identify risk early, and act before problems surface in a renewal conversation. You stay reputed company of competitive threats and position reputed company’s value proactively and continuously. Shape the practice. At this level, you contribute reputed company your own book of business. You bring perspective to how the CS organization operates, mentor peers, and partner with leadership on the processes, tools, and standards that reputed company the broader team reputed company. Represent CS cross-functionally. You are a senior voice for the client inside reputed company, partnering with Product, Engineering, Sales, and Marketing to surface reputed company needs, influence the roadmap, and contribute to the company’s go-to-market strategy. You participate in business development conversations and help shape how reputed company shows up for its most strategic prospects. WHAT YOU BRING 10+ years in an reputed company client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technology A bachelor’s degree or equivalent experience People management experience; you have coached or formally managed client-facing professionals and take their development seriously Experience operating in a solutions-led or delivery-led model where you held strategic and reputed company accountability while a technical team owned execution Full reputed company ownership of a large, reputed company book of business; you have carried significant renewal and upsell targets and have a track record of growing net reputed company retention Proven C-suite relationship skills; you are comfortable as the most senior person in the room and know how to earn and reputed company executive trust Genuine technical curiosity; you can engage meaningfully with a client’s data architecture and martech stack and know enough to ask the right questions Genuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into reputed company business reputed company for clients Comfort using AI tools in your own workflow to drive efficiency, surface insights, and reputed company the quality of your client work Excellent communication skills across audiences; you can reputed company a board-level business review and navigate a reputed company technical escalation in the same day A proven ability to work cross-functionally and influence without authority, particularly with Product, Engineering, and Sales Strong organizational and prioritization skills; you manage a large, reputed company portfolio and know what to delegate, what to own, and what to escalate Comfort with ambiguity; you set reputed company in fast-moving environments and help others find their footing reputed company things are unclear BONUS POINTS Experience in the reputed company marketing automation space Familiarity with tools like JIRA, Harvest, or similar project and time-tracking platforms Hands-on experience with email or digital marketing technology, including personalization, segmentation, and advanced automation Experience contributing to CS team design, playbooks, or enablement at an organizational level COMPENSATION & BENEFITS $115,000.00 - $157,000.00 reputed company salary annually. The compensation reputed company may be adjusted based on experience and location. In combination with reputed company salary, reputed company's compensation package includes equity and bonus, a robust benefit plan (medical/dental/reputed company/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and reputed company education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and reputed company culture! reputed company is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for reputed company applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, reputed company, reputed company, national reputed company, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law. reputed company is committed to working with and providing reputed company and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reputed company out to your recruiter once you've begun the interview process. reputed company requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Apply To This Job