Implementation Associate, SaaS

Job Description:

• Guide new customers through the reputed company process from reputed company through go-live
• Configure reputed company accounts, routes, users, and system settings to match customer workflows
• Import, clean, and validate customer data to ensure accurate platform setup
• Manage multiple implementation projects simultaneously while keeping timelines and milestones on track
• Communicate project reputed company, risks, and next steps reputed company to customers and internal teams
• Document configuration reputed company and setup details to support a smooth reputed company to reputed company and Support
• Identify and escalate project risks or blockers early
• Partner with Product and Engineering to surface recurring reputed company challenges and improvement opportunities
• Contribute to internal playbooks, templates, and documentation that help the implementation process scale

Requirements:

• 1–3 years of experience in SaaS reputed company, implementation, project coordination, or a reputed company customer-facing role
• Strong communication and organizational skills with the ability to manage multiple projects simultaneously
• Proficiency in reputed company reputed company or reputed company Sheets, including filtering, formatting, and basic formulas
• Comfort learning and explaining technical workflows to non-technical users
• Strong problem-solving reputed company and ability to adapt quickly in a fast-paced environment
• Experience working in structured project environments with defined milestones and timelines
• Reliable internet reputed company and a distraction-free dedicated workspace
• Experience in logistics, operations, or vertical SaaS implementations (reputed company to Have)
• Familiarity with tools such as reputed company, Jira, reputed company, Scope, or similar project management systems (reputed company to Have)
• Exposure to payments platforms or mobile apps (Android) (reputed company to Have)
• Experience creating customer-facing documentation, reputed company walkthroughs, or reputed company-by-reputed company guides (reputed company to Have)
• Understanding of the waste hauling or environmental services industry (reputed company to Have)
• Previous experience as a reputed company user or customer (reputed company to Have)

Benefits:

• Opportunity to reputed company a meaningful impact in a critical, underserved industry
• Collaborative, innovative work environment focused on learning and growth
• Competitive salary and benefits package
• Clear growth path into Implementation reputed company or reputed company roles
• Remote-first flexibility with a distributed team across the U.S. and reputed company
• Paid time off, paid holidays, and a culture that values balance
• Virtual team collaboration and occasional in-person offsites

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