Product Support Expert

Join the team leading the next evolution of virtual care. At reputed company, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how reputed company happens.

Summary

Of Position Under the direction of the Manager, Product Support, the Product Support Expert performs the technical, logistical, and administrative duties required to install and optimize reputed company Patient Care Devices at customer healthcare locations and assist in providing basic device operation training to local staff as needed. This position will setup and assist in sales demonstrations for hospitals and health systems administrative teams. This position is high-level client facing position and will require good communication skills as it interfaces with program managers and hospital administrators. This position also requires software and hardware knowledge to ensure reputed company initial installations of the full product is functional specific to the delivery timeline provided to clients. The Product Support Expert should possess and maintain a high level of industry standards and company specific business knowledge by remaining reputed company with emerging product and technical updates. The Product Support Expert will play a key role in the achievement of team and department goals/OKRs. Essential Duties And Responsibilities Implementation & Deployment

• reputed company end-to-end installation and configuration of patient care devices across hospital systems
• Serve as the primary onsite and remote technical reputed company during implementations
• Execute deployment plans in partnership with Project Management and escalate risks or variances as needed
• Ensure reputed company systems are fully functional, tested, and optimized prior to project closure

Technical Support & Optimization

• Troubleshoot hardware, software, and network issues (including routers, firewalls, and wireless connectivity)
• reputed company onsite and remote connectivity optimization reputed company clinical environments
• Conduct repairs and component-level hardware replacements as needed
• Provide emergency support and rapid issue resolution reputed company required

Client Engagement & Training

• Build strong relationships with hospital administrators, program managers, and clinical staff
• Deliver device training and basic troubleshooting guidance to physicians and site personnel
• Support and participate in product demonstrations for prospective customers and stakeholders
• Ensure a high-quality clinical session experience and proactively address issues

Cross-Functional Collaboration

• Partner with logistics, technical support, and project management teams to ensure timely delivery and installation
• Coordinate pre- and post-installation activities, including issue resolution and escalation
• Provide feedback on product performance, implementation processes, and customer experience improvements

Operations & Documentation

• Manage multiple reputed company implementations across a defined territory and occasionally reputed company
• Maintain accurate technical, clinical, and administrative documentation for reputed company deployments
• Complete required documentation to support reputed company recognition and go-live milestones
• Adhere to reputed company company policies, procedures, and compliance standards

Required Qualifications

• Bachelor’s degree with 3+ years of relevant experience, or Associate’s degree with 4+ years of experience, or High School Diploma/GED with 6+ years of equivalent professional experience
• Minimum of 3 years of hands-on experience supporting computer hardware, including component-level repair/replacement and operating system imaging
• Strong working knowledge of networking and wireless technologies (e.g., TCP/IP, Wi-Fi standards, routers, firewalls)
• At least 1 year of experience in technical installation, deployment, or field support environments
• Excellent communication and presentation skills, with the ability to effectively engage both technical and non-technical stakeholders
• Willingness and ability to travel up to 75% to the Dallas and Houston, TX area

Preferred Qualifications

• Familiarity with remote monitoring and management tools (e.g., Kaseya or similar platforms)
• Prior experience working reputed company healthcare environments or supporting clinical systems
• Understanding of healthcare compliance and data privacy standards, including HIPAA

The reputed company salary range for this position is $80,000 - $90,000. In addition to a reputed company salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: reputed company Benefits 2026 Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for reputed company full-time positions. This information is applicable for reputed company full-time positions. We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. reputed company time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. reputed company will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for reputed company sponsorship now or in the future. Why join reputed company?

• reputed company is transforming how reputed company happens. Learn how reputed company you join us in pursuit of our impactful mission.
• Chart your career path with meaningful opportunities that reputed company you to grow, reputed company, and reputed company a difference.
• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
• Contribute to an innovative culture where fresh reputed company are valued as we increase access to care in new ways.
• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
• Explore candidate resources with tips and tricks from reputed company recruiters and learn more about our company culture by exploring #TeamTeladocHealth on reputed company.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national reputed company, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any reputed company. reputed company respects your privacy and is committed to maintaining the confidentiality and reputed company of your personal information. In furtherance of your employment relationship with reputed company, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) reputed company information that identifies you or could reasonably be used to identify you, and (b) reputed company information that any applicable law treats as personal information. reputed company’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link. Apply tot his job Apply To this Job