German‑Speaking Customer Support Specialist – B2B SaaS Product & Revenue Management (Remote, CET Shift)

Why arenaflex?

arenaflex is a fast‑growing, remote‑first technology company that empowers short‑term rental hosts and hospitality professionals to maximize revenue through intelligent pricing automation. Since its founding in 2014, arenaflex has built a market‑leading platform that processes pricing data for more than 400,000 listings across 150+ countries. Our mission is to turn complex revenue‑management mathematics into simple, actionable insights that help our customers thrive in a dynamic marketplace.

Our culture is built on openness, empowerment, and a relentless focus on customer success. With a global team spanning 15+ countries, we celebrate diversity, encourage continuous learning, and reward curiosity. If you are eager to make a tangible impact on a product that touches thousands of users daily, arenaflex is the place to launch and accelerate your career.

Role Overview

As a German‑Speaking Customer Support Specialist at arenaflex, you will be the first point of contact for our German‑language customers. You will wear many hats—troubleshooter, product guide, data analyst, and advocate—ensuring that every interaction leaves a lasting positive impression. This role sits at the heart of our B2B SaaS ecosystem, where you will help customers unlock the full value of our revenue‑management solution, resolve technical challenges, and contribute ideas that shape future product enhancements.

The position is fully remote, with a shift that runs from 2:30 PM to 11:00 PM CET, five days a week. It is open to candidates residing in Europe or South Africa who hold a valid work permit.

Key Responsibilities

• Take full ownership of customer‑reported issues, guiding each case from initial contact through to successful resolution.
• Conduct live product walkthroughs via email, phone, or video calls, demonstrating features and best‑practice usage to German‑speaking users.
• Research, diagnose, and troubleshoot complex technical problems, leveraging your analytical mindset and familiarity with data‑driven products.
• Provide prompt, accurate, and empathetic feedback, ensuring customers feel heard and valued at every step.
• Document every interaction in our ticketing system, guaranteeing proper closure and knowledge‑base updates for future reference.
• Identify patterns in support requests and proactively suggest process improvements or product enhancements to the broader arenaflex team.
• Go above and beyond to delight customers—whether that means crafting a custom report, sharing a hidden feature, or simply checking in after a resolved issue.

About You – Core Qualifications

We are looking for candidates who embody a blend of empathy, curiosity, and analytical rigor. The ideal applicant will have:

• Fluency in German—both spoken and written communication must be native‑level.
• Demonstrated patience and empathy when handling diverse customer personalities and challenging situations.
• A problem‑solving mindset, with a natural curiosity to dig deep into data and uncover root causes.
• Previous experience in a startup environment or a dedicated customer support role, preferably within a SaaS or technology‑focused company.
• Strong analytical background; comfort working with numbers, statistics, and data visualisation.
• Excellent verbal, written, and presentation skills, enabling you to convey technical concepts in clear, non‑technical language.
• Hands‑on experience with databases (SQL queries), Microsoft Excel, and PowerPoint for creating reports and visual aids.
• Familiarity with support platforms such as Zohodesk or comparable ticketing systems.

Must‑Have Requirements

• Primary fluency in German for both verbal and written communication.
• Ability to work the designated CET shift (2:30 PM – 11:00 PM) on a full‑time basis.
• Legal right to work in a European country or South Africa.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience with SaaS revenue‑management or dynamic pricing tools.
• Knowledge of hospitality industry terminology and workflows.
• Exposure to CRM or customer success platforms (e.g., HubSpot, Gainsight).
• Basic understanding of API concepts and ability to test integrations.
• Multilingual abilities beyond German (e.g., English, French, Spanish).

Skills & Competencies for Success

• Analytical Thinking: Ability to interpret data trends, run SQL queries, and translate findings into actionable advice.
• Communication Excellence: Clear, concise, and friendly tone in emails, calls, and video sessions.
• Technical Agility: Quick learner of new software features, comfortable navigating complex dashboards.
• Customer‑Centric Attitude: Proactive in anticipating needs and delivering solutions that exceed expectations.
• Team Collaboration: Works closely with product, data science, sales, and marketing teams to share insights and improve the overall customer journey.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As a starting point in the company, you will have clear pathways to advance into:

• Senior Customer Support or Team Lead roles, managing a multilingual support squad.
• Customer Success Management, focusing on strategic account growth and retention.
• Product Management or Data Science, leveraging your frontline insights to influence roadmap decisions.
• Sales Enablement or Marketing, where your deep product knowledge can help shape go‑to‑market strategies.

We provide access to online learning platforms, mentorship programs, and regular internal workshops on topics ranging from advanced SQL to public speaking. Your growth is our priority.

Work Environment & Culture at arenaflex

Our remote‑first philosophy means you can work from anywhere within the eligible regions, with a flexible home‑office setup. We foster a collaborative atmosphere through:

• Weekly virtual coffee chats and cross‑functional “show‑and‑tell” sessions.
• Quarterly global town‑halls where leadership shares company milestones and future vision.
• Inclusive employee resource groups that celebrate cultural diversity, gender equity, and mental‑wellness.
• Transparent communication channels—Slack, Confluence, and a dedicated internal community hub—so you always know what’s happening.

Compensation, Perks & Benefits

arenaflex offers a competitive salary package aligned with market standards for remote B2B SaaS roles. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer satisfaction and resolution metrics.
• Comprehensive health insurance (medical, dental, vision) for you and eligible dependents.
• Generous paid time off, including vacation days, public holidays, and a “mental‑health” day each quarter.
• Home‑office stipend for equipment, ergonomic furniture, and high‑speed internet.
• Professional development budget to fund certifications, conferences, or courses of your choice.
• Annual company‑wide retreats (virtual or in‑person) to celebrate achievements and strengthen bonds.

How to Apply

If you are ready to join arenaflex and become a trusted voice for our German‑speaking customers, please complete the application form linked below. Provide accurate contact details and a concise cover letter that highlights your relevant experience. Our recruitment team will review submissions and reach out via email to shortlisted candidates. Remember to check your spam folder, as automated filters can sometimes misplace our messages.

Tip: We value authenticity—avoid generic AI‑generated responses and let your personality shine through.

Join arenaflex Today

At arenaflex, you will be part of a purpose‑driven organization that blends cutting‑edge technology with a human‑first approach to customer service. Your work will directly influence the success of hosts and property managers worldwide, helping them achieve sustainable revenue growth. If you thrive in a dynamic, data‑rich environment and are eager to grow alongside a visionary team, we want to hear from you.

Take the next step in your career—apply now and start making an impact with arenaflex!

Apply Job!