Experienced Full Stack Principal Customer Success Manager – Strategic (Remote) at arenaflex

As a Principal Customer Success Manager at arenaflex, you will be a key player in our growing Customer Success team, responsible for managing complex, high-value accounts and driving strategic growth for our customers. You will be part of a people-focused company that values collaboration, innovation, and customer satisfaction. If you are a seasoned professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

The Opportunity

As a Strategic Customer Success Manager, you will be responsible for managing highly complex accounts involving multiple solutions, stakeholders, and geographies. You will drive coordination across business units and projects to ensure a unified and strategic approach. Your primary objectives will be to:

• Manage highly complex accounts involving multiple solutions, stakeholders, and geographies
• Drive adoption and value realization by ensuring customers are fully adopting and realizing maximum value from arenaflex's solutions
• Develop and implement joint success plans with customers that map out milestones, desired outcomes, and KPIs, ensuring alignment with the customer's long-term business strategy
• Mitigate risk to renewals by developing and implementing strategies that work cross-functionally to align resources
• Share industry best practices and insights across the customer's business units and geographies to optimize solution usage
• Serve as the customer's advocate within arenaflex, influencing product development and driving internal alignment to address customer needs
• Monitor and report on key customer health metrics (e.g., usage, value realization, customer satisfaction, churn risk) to proactively identify risks and opportunities
• Identify expansion opportunities, aligning additional arenaflex solutions with the customer's evolving business needs
• Provide strategic guidance and thought leadership to customers by staying informed about industry trends and emerging business challenges
• Mentor and coach junior CSMs, providing strategic guidance to help them manage less complex accounts effectively

The Skill Set

To succeed in this role, you will need to possess the following skills and qualifications:

• Minimum 7 years of experience in Customer Success or a related role managing complex customer accounts at a strategic level
• Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment, with the ability to articulate value propositions and integration into business processes
• Commercial business processes, with the ability to demonstrate an understanding of quote to cash, list pricing, dynamic pricing, etc.
• Sales/account management process proficiency, with demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques
• Project governance knowledge, with an understanding of the principles of effective project governance, especially as it relates to complex software implementation
• Business systems integration, with the ability to understand the principles of business systems interaction through integration and data transformation
• Vendaflex solutions, with a willingness to learn business process and technical use cases as they relate to arenaflex solutions
• Enterprise account management, with experience managing large enterprise customer relationships (>$1 Billion in Revenue and global presence)
• Strong experience with SaaS software solutions, with familiarity with pricing or CPQ solutions a plus
• Demonstrated ability to engage and build relationships with customer executives and key decision-makers
• Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes
• Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers
• Willingness to travel up to 10% and support international time zones

The Benefits

As a Principal Customer Success Manager at arenaflex, you will enjoy a range of benefits, including:

• Fully remote-based with the flexibility to work from anywhere in the UK
• Flexible working hours
• Working within a team of friendly, skilled people where help is always within reach
• 25 vacation days per year in addition to public holidays
• 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter
• 16 hours of paid volunteer time per year
• Group life insurance
• Income protection insurance
• Accident insurance
• Pension salary exchange scheme
• Optional medical insurance
• Travel insurance for business travels
• Cell phone allowance up to £80 per month
• High-end laptop (Dell XPS or Mac)
• Quarterly team events (bowling, boat cruise, after-work)
• Competitive pay and bonus/commission

The arenaflex Story

arenaflex partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers.

Our SaaS Products

Our B2B pricing and selling solutions include:

• Vendaflex Intelligent CPQ
• Margin Bridge Analyzer
• Profit Analyzer
• Business Risk and Sales Alerts
• Vendaflex Sales Optimizer
• Deal Price Optimizer
• Vendaflex Pricepoint
• Rebate & Channel Manager

You can learn more about our products here.

Our Funding

We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.

Our Culture & You

We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What's Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of arenaflex, you're part of a company that's committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. EMEA and California residents applying for positions at arenaflex can see our privacy policy here.

Our Team is Growing. You Will Too.

If you are a seasoned professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our growing team and take the first step towards a rewarding career with arenaflex. Apply for this job