Experienced Enterprise Customer Success Manager – Driving Growth and Profitability for arenaflex's High-Value Customers

At arenaflex, we're a people-focused company that's scaling rapidly, and as we grow, our need to focus on expanding our Customer Success team is becoming increasingly important. As an Enterprise Customer Success Manager (CSM), you'll be a key player within our organization, responsible for managing complex, high-value accounts and maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies.

About arenaflex

arenaflex partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers.

The Opportunity

As an Enterprise CSM at arenaflex, you'll have the opportunity to:

• Advocate customer needs throughout the customer lifecycle, understand customer business challenges, and industry trends, consulting on how arenaflex can help them achieve their objectives
• Collaborate with the account team to develop account plans and call-to-actions
• Cultivate relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction
• Develop partner-focused relationships with key account contacts
• Understand customer concerns, working effectively with internal teams to ensure our ability to resolve them
• Partner with arenaflex SMEs and customer stakeholders, advocating and anticipating the needs of customers
• Monitor and report out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.)
• Communicate with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team
• Champion customer needs relative to software feature requirements
• Support Sales when upsell opportunities are identified
• Other duties as assigned

The Skill Set

To succeed in this role, you'll need:

• Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at an Enterprise level
• Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: able to articulate value propositions and integration into business processes
• Commercial Business Processes: able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc.
• Sales/Account Management Process Proficiency: demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques
• Project Governance Knowledge: understanding of the principles of effective Project Governance, especially as it relates to complex software implementation
• Business Systems Integration: able to understand the principles of business systems interaction through integration and data transformation
• Vendavo Solutions: willingness to learn business process and technical use cases as they relate to arenaflex solutions
• Enterprise Account Management: experience managing large Enterprise customer relationships (> $1 Billion in Revenue and global presence)
• Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus
• Demonstrated ability to engage and build relationships with customer executives and key decision-makers
• Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes
• Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers
• Willingness to travel up to 10% and support international time zones

The Benefits

As an arenaflex employee, you'll enjoy:

• Fully remote-based work with the flexibility to work from anywhere in the UK
• Flexible working hours
• Working within a team of friendly, skilled people where help is always within reach
• 25 vacation days per year in addition to public holidays
• 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
• 16 hours of paid volunteer time per year
• Group Life Insurance
• Income Protection Insurance
• Accident Insurance
• Pension Salary Exchange Scheme
• Optional Medical Insurance
• Travel insurance for business travels
• Cell phone allowance up to £80 per month
• High-end laptop (Dell XPS or Mac)
• Quarterly team events (bowling, boat cruise, after-work)
• Competitive pay and bonus/commission

Our Culture & You

We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of arenaflex, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.

Our Team is Growing. You Will Too.

If you're passionate about driving growth and profitability for high-value customers, and you're looking for a challenging and rewarding role that offers opportunities for growth and development, then we'd love to hear from you. Apply now to join our team and become an integral part of arenaflex's success. Apply for this job