[Remote] Customer Experience Associate (PST)
Note: The job is a remote job and is open to candidates in USA. Nutrafol is a pioneering company in hair wellness, dedicated to helping individuals grow into the best version of themselves. They are seeking a remote Customer Experience Associate to enhance customer experience and team efficiency by providing empathetic support and resolving customer inquiries.
Responsibilities
- Answer customer calls and reply to email inquiries in a fast-paced environment
- Act as a point of escalation for complex customer and process issues
- Resolve high-priority customer escalation
- Assist customers with navigating the Nutrafol website
- Become an expert on our product
- Think quickly on your feet to customize creative solutions
- Prioritize daily tasks and direct assignments to aid in maximizing efficiency
- Manage Ad-hoc projects as needed
- Take on additional responsibilities and training to improve overall customer experiences
Skills
- 1-3 years in a customer experience-related role
- Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products
- Stellar written and verbal communication skills
- Demonstrated positive approach toward customers
- You have a passion for understanding problems and are solution-oriented
- You have a head for science as it pertains to health and wellness
- You are a self-starter with an entrepreneurial spirit
- You're a people person and you truly enjoy making someone smile
- E-commerce or startup preferred
- Bilingual in English/Spanish preferred
Benefits
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with employer match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Wellness Program, including virtual Wellness Sessions
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance discounts and benefits
Company Overview