Mortgage Fulfillment Specialist - RFA Mortgage Corporation - Canada West

RFA Mortgage Corporation is a leading Canadian-owned real estate firm specializing in Prime lending. The Mortgage Fulfillment Specialist will support the underwriting and credit decision process by reviewing required documentation and ensuring adherence to corporate guidelines while maintaining communication with all parties involved.

Responsibilities

• Review, verify, and validate required underwriting documentation with a strong emphasis on knowledge of income, down payment and property documentation. The incumbent will ensure that documentation adheres to corporate guidelines
• Working closely with mortgage underwriters and mortgage funders to identify and address inconsistencies when reviewing documentation against mortgage application
• Assists with managing an assigned pipeline to ensure timely progression while maintaining accuracy and completely
• Creates and maintains clear, concise and complete notes
• Complete employment verifications with sound due diligence
• Correct data entry errors based on documentation and information received during the file review
• Expected to keep lines of communication open with all parties involved, including the underwriter, funder, broker, etc
• Responsible for escalating any inaccuracies, issues, or items that are incomplete or potentially present risk to the Company. Any documentation issues are to be managed according to Company guidelines which can include escalating to the underwriter or management for sign off
• Have a keen sense of fraud awareness to protect the business from financial loss, reputational risk and compliance risk
• Communicate with internal contacts (management, underwriters and funders) to ensure transactions are processed in a timely and efficient manner to meet deadlines
• Maintain direct contact with mortgage originators via updates specific to the application from fulfillment through to closing
• Solution-oriented and can operate in a high-paced work environment
• Send completed files to Quality Control and Funding in a timely manner for review while maintaining strong compliance results on monthly audits
• Keep up to date with corporate guidelines, policies and procedures

Skills

• Previous experience with mortgage products, specifically in relation to documentation review, customer service, administration processes, funding, and legal documentation an asset
• General Knowledge of basic accounting principles would be helpful
• Concise attention to detail and the tenacity to complete the task properly
• Strong computer skills, including a high level of proficiency with Microsoft Office and Excel products and the ability to learn new systems quickly
• Excellent interpersonal, communication and customer service skills
• Manage multiple priorities while maintaining a high level of quality on all deliverables

Benefits

• Health & Dental Care
• Vision Care
• RRSP Match
• Health & Wellness Spend
• Vacation & Personal Days
• Hybrid working environment

Company Overview