Experienced Full Stack Customer Service Representative – Phone, Email, and Live Chat Support
Join Our Dynamic Team and Thrive in a Remote Work Environment
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team as a Full Stack Customer Service Representative, providing top-notch phone, email, and live chat support to our diverse client base.
About Us
For over 30 years, our company has been a leader in the customer touchpoint management industry, helping our clients achieve unparalleled customer experiences and establish themselves as visionaries in their respective fields. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as one of the industry's best places to work. We're proud of our 14-year average employee tenure, a testament to our dedication to our team members' growth and well-being.
What We Offer
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PAID TRAINING AND COMPUTER LAPTOP PROVIDED!
We invest in our team members' success, providing comprehensive training and the tools you need to excel in your role.
- Flexible Schedule: Enjoy a 40-hour workweek, Monday through Friday, from 8:30 a.m. to 5:00 p.m. EST, with no evenings or weekends.
- Remote Work: Work from the comfort of your own home, with a dedicated remote working space and a compatible hotspot in case of internet outages.
- Competitive Pay: Earn $17.00 per hour, with opportunities for advancement and professional growth.
- Benefits Package: Enjoy a comprehensive benefits package, including 401(k), 401(k) matching, health insurance, paid time off, vision insurance, and more.
Responsibilities
As a Full Stack Customer Service Representative, you will be responsible for:
- Receiving incoming calls, emails, and live chats for both Tier 1 and Tier 2 type questions, resolving concerns, and assisting with product usage.
- Providing medium to light tech support to assist callers with password resets or locating purchased items via client sites.
- Recommending additional products and services based on customer needs and requests.
- Recommending system improvements based on knowledge of system issues.
- Collaborating with internal teams to resolve complex customer issues.
Requirements
To succeed in this role, you will need:
- At least 2-3 years of experience working in a remote call center environment with a separate office space setup and no background noise.
- Technical savvy to assist customers with varying degrees of computer and smartphone issues, as well as self-correcting your own computer issues.
- Bilingual in Spanish is a major plus.
- Excellent written and verbal communication skills, including the ability to communicate complex information in a clear and concise manner.
- Ability to operate in a high-volume, metrics-driven contact center environment, handling between 75-150 calls per day, averaging 3 minutes each.
- Ability to listen actively to sensitive information and maintain confidentiality.
- Quick learner, dedicated to excellence, and strong multi-tasking skills.
- Strong "phone voice" with proper diction and the ability to "hear you smile."
- Experience with InContact, Zendesk, and Slack is beneficial but not required.
System Requirements
* Dedicated remote working space with no background noise.
- Ability to run CHROME browser with VPN connection with no less than 10mbps internet download speeds and a compatible hotspot in case of internet outages.
Security Clearance
Many of our clients' names and customer information are highly confidential due to their work and community status. Therefore, one with a high ethical standard of confidentiality is a must. You must pass ongoing strict Federal, State, County/City Background Investigations.
Join Our Team
If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and thrive in a remote work environment.
Apply Now
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