Experienced Full Stack Customer Service Representative – Power Industry Support and Upselling

Join Our Dynamic Team and Unlock a World of Opportunities!

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! We're seeking an experienced Full Stack Customer Service Representative to join our team at TelAffects, a leading provider of innovative solutions in the power industry.

About Us

At TelAffects, we're committed to empowering our customers with the tools and resources they need to thrive. Our mission is to provide top-notch customer support and services that exceed expectations. As a Full Stack Customer Service Representative, you'll be at the forefront of this mission, working closely with our clients to resolve issues, offer solutions, and drive growth.

Why Choose TelAffects?

* Work from Home: Enjoy the flexibility and comfort of working from the convenience of your own home, with a dedicated office space that meets our requirements.

• Competitive Compensation: Earn a competitive hourly rate of $14.00, plus bonuses and commissions, with opportunities for growth and advancement.
• Access to Daily Pay: Take control of your finances with our Daily Pay benefit, allowing you to access a portion of your earned wages prior to payday.
• Employee-Centric Culture: Join a positive and collaborative work environment where open communication and teamwork are encouraged and expected.
• Fun and Professional Work Environment: Be part of a dynamic team that values fun and camaraderie, while maintaining a professional atmosphere.
• Proud to Represent a Prominent Power Company: Be proud to represent a leading provider of power solutions, with a reputation for excellence and customer satisfaction.
• Named One of Central Florida's Top 25 Companies for Working Families: Join a company that values its employees and prioritizes work-life balance.

Responsibilities

As a Full Stack Customer Service Representative, you'll be responsible for:

• Handling a high volume of calls from customers on behalf of our client, providing customer service support and offering additional products and services on every eligible call.
• Assisting customers with power outage issues, making payments, creating payment plans, or starting/ending service.
• Offering customers the opportunity to purchase programs for surge protection, home wiring, and water heater repairs.
• Working closely with our clients to resolve issues and drive growth.
• Meeting program goals around phone time, customer experience, sales, and other key performance indicators.

Requirements

To succeed in this role, you'll need:

• Prior Recent Experience: At least one year of experience working as an inbound customer service agent, with a strong upselling/cross-selling component.
• Verifiable Experience: Your experience must be verifiable, with a clear record of achievements and results.
• Strong Verbal and Written Communication Skills: Excellent communication skills, both verbal and written, with the ability to engage with customers and colleagues in a professional and friendly manner.
• Technical Savvy: Ability to easily learn and navigate multiple screens and enter data while engaging in conversation with customers.
• Time Management Skills: Self-motivated and able to work independently, with strong time management skills and the ability to meet various program goals.
• Solid Organizational Skills and Attention to Detail: Ability to prioritize tasks, manage multiple projects, and maintain attention to detail in a fast-paced environment.

What We Offer

As a Full Stack Customer Service Representative at TelAffects, you'll enjoy:

• Competitive Compensation: Starting pay of $29,120 - $35,000, plus bonuses and commissions.
• Accrue Paid Time Off: Up to 3 weeks of paid time off after your first year of employment.
• Medical Coverage: Comprehensive medical coverage, including health, dental, vision, life, and disability insurance after 90 days.
• Opportunities for Continuous Training and Growth: Regular training and development opportunities to help you grow and advance in your career.
• 401(k) and Other Benefits: Comprehensive benefits package, including 401(k) and other perks.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now through our easy-to-use Hellohire process, and we'll send you a link to schedule your interview if you qualify. Don't miss out on this opportunity to join our dynamic team and unlock a world of possibilities! Apply for this job