Pharmacy Technician / Cpht ( $21/hr) Full Remote 10/28 start date!
About the position The Pharmacy Technician position is a full-time, remote role focused on providing support in a call center environment. The technician will handle inbound calls from pharmacies and healthcare providers, addressing inquiries related to pharmacy benefits, prior authorization requests, and medication adherence. The role requires effective communication skills and the ability to navigate various channels of communication while maintaining operational standards.
Responsibilities
- Handle 40-50 inbound calls a day, with an average call time of 8-10 minutes.
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- Act as the primary point of contact for pharmacy calls and healthcare providers seeking information about pharmacy benefits and prior authorization requests.
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- Address inquiries regarding mail-order services, benefit plan structures, formulary coverage, medication costs, and claims processing.
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- Assist Clinical Pharmacists in interactions with patients and healthcare providers, offering support for medication adherence.
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- Conduct quality assessments of calls and documentation notes to identify areas for improvement.
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- Participate in maintaining operational and productivity standards.
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- Cross-train across roles/departments as needed.
Requirements
- Must have an active state pharmacy license.
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- Must have a call center background.
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- Must have professional communication skills to communicate with pharmacists.
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- Must understand insurance, deductibles, and co-pays.
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- 1 year of pharmacy technician experience required.
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- 1 year of call center experience required.
Nice-to-haves
- Nationally Certified Pharmacy Technicians (CPhT or PTCB Certified)
Benefits
- Remote work opportunity
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- Competitive pay of $21 per hour
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- Potential for permanent position after contract period
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- Flexible shift options
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