Customer Support Representative - Work from home
Job Description: Oscar Health is seeking a passionate and adaptable Customer Support Representative to join our team in Chicago, Illinois. This is a part-time, work-from-home position at the Associate Level, requiring a minimum of 3 years of experience in customer support or a related field... Responsibilities: - Provide exceptional customer service via phone, email, and chat to assist customers with inquiries, concerns, and issues related to their health insurance plans - Resolve customer complaints in a professional and timely manner, ensuring customer satisfaction - Educate customers on their benefits, coverage options, and how to navigate the healthcare system - Collaborate with other departments to escalate and resolve complex customer issues - Maintain accurate records of customer interactions and transactions in the company's CRM system - Stay up-to-date on industry trends, changes in policies, and new product offerings to better assist customers Requirements: - Strong communication skills and the ability to effectively interact with customers from diverse backgrounds - Demonstrated leadership and people management skills - Ability to work independently and efficiently in a remote work environment - Proficiency in using CRM systems and other customer support tools - High school diploma or equivalent required; Bachelor's degree preferred Benefits: - Gym membership - Free food - Profit sharing Working Environment: At Oscar Health, we pride ourselves on providing a flexible work environment that adapts to change with speed and efficiency. Our team is dedicated to delivering exceptional customer service while fostering a collaborative and supportive work culture. Deadline to Apply: September 20, 2024 Equal Opportunity Statement: Oscar Health is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and strive to provide equal opportunities for all employees. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Customer Support Representative - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!