Pharmacy Telehealth Operations Manager

JOIN THE WORLD LEADER IN LONGEVITY MEDICINEAmericans are demanding a better way to take control of how they feel and how long they’ll live.  Over the next decade over one trillion dollars will flow from traditional sick-care to proactive health programs. As the largest longevity medicine program in the world, Lifeforce is accelerating the shift towards more personalized, effective, and empowering healthcare. Founded in collaboration with clinical and scientific leaders from Cleveland Clinic, Mass General Hospital, and Harvard Medical School, Lifeforce combines everything needed to safely track and optimize how your body is functioning now and in the decades ahead. Comprehensive diagnostics, hands-on clinical experts, certified health coaches, and customized supplement, pharmaceuticals, and lifestyle protocols - all accessed from your home at the price of a gym membership. We're also reimagining pharmacy operations for the longevity era. Our telehealth-powered platform connects patients with licensed providers and pharmacies across the country, making prescription care smarter, faster, and more accessible. From clinical prescribing to fulfillment logistics, we’re building an integrated, tech-enabled pharmacy experience that supports optimized health at scale. The Pharmacy Telehealth Operations Manager will oversee and optimize the performance of pharmacy services delivered through our telehealth platform. This role is critical in ensuring efficiency, compliance, scalability, and service excellence across all remote pharmacy operations.The ideal candidate brings a strong background in healthcare operations, process improvement, and tech-enabled service delivery. They thrive on building systems, solving operational challenges, and working behind the scenes to deliver a seamless and exceptional patient experience.This is a non-clinical role focused on operational execution, cross-functional collaboration, and data-driven decision-making. Exceptional project management and organizational skills are a must—detail-oriented, structured, and results-focused. Responsibilities

Operational Oversight: Manage and optimize end-to-end pharmacy telehealth workflows, including prescription orders, fulfillment coordination, virtual logistics, and member follow-up.

Lead cross-functional coordination between internal departments (clinical team, IT, customer service) and external partners (pharmacies).

Ensure service-level agreements (SLAs), productivity benchmarks, and turnaround times are consistently met or exceeded.

Process Improvement & Scalability

Identify inefficiencies in current operational processes and implement scalable solutions.

Standardize protocols and documentation for consistent service delivery across locations and providers.

Work with product and tech teams to enhance user interfaces and automate workflows wherever feasible.

Team Management & Support

Supervise and support a team of operations staff, coordinators, and vendor partners involved in telepharmacy logistics.

Develop and deliver training programs to ensure operational competency and compliance.

Provide regular feedback, coaching, and performance evaluations.

Compliance & Risk Management

Collaborate with compliance and legal teams to ensure operations meet federal and state pharmacy and telehealth regulations.

Maintain documentation related to licensure, provider credentialing, and operational audits.

Assist with incident investigations and corrective action plans.

Data & Performance Analytics

Track, report, and analyze key performance indicators (KPIs), including operational throughput, patient satisfaction, and error rates.

Prepare dashboards and reports for leadership to support strategic decisions and operational forecasting.

Use data insights to propose and implement continuous improvement strategies.

Strategic & Project Leadership

Lead and support special projects related to new service launches, market expansion, or systems integration.

Work closely with executive leadership to align operations with broader organizational goals.

Stay informed of telehealth and pharmacy industry trends to help future-proof operations.

QUALIFICATIONS

EDUCATION: Bachelor’s degree in Healthcare Administration, Business, Operations Management, or a related field required.

EXPERIENCE

3-5 years of operations management experience in healthcare, telehealth, pharmacy services, or a related field. Start-up experience preferred.

Proven track record of optimizing service delivery in a regulated, high-volume, fast-paced environment.

Experience working with cross-functional teams and third-party vendors.

SKILLS:

Strong project management and process improvement skills.

Excellent verbal and written communication.

Proficient with analytics tools and healthcare software platforms (e.g., EHRs, pharmacy systems, CRM).

Strong understanding of regulatory requirements in telehealth and pharmacy services is a plus.

WHAT WE OFFER

Full time 40hrs/wk

Remote-first culture

Early-stage equity + competitive compensation.

Company provided computer and other required equipment

Generous benefits package including Healthcare, Dental, Vision, Life Insurance, and Wellness Care

Complimentary Lifeforce Membership for Full Time Employees

Unlimited PTO

12 Paid Company Holidays 

We value diversity and are committed to creating an inclusive team. We welcome applicants of all backgrounds, identities, and experiences. #LI-REMOTE Apply To This Job