Customer Service Team Lead Client Billing (Remote)

100% remote job Customer Service Team Lead Client Billing | Talentify.io | United States... Employer Industry: Healthcare Services Why Consider This Job Opportunity • Salary up to $20/hr • Comprehensive benefits package including Medical, Dental, Vision, Life, STD/LTD, 401(K), and Paid Time Off (PTO) or Flexible Time Off (FTO) • Opportunity for career advancement and growth within the organization • Supportive team environment with a focus on continuous improvement and LEAN principles • Chance to make a positive impact on client satisfaction and member experience What To Expect (Job Responsibilities) • Coordinate workflow and provide leadership to a team of Customer Service Representatives • Resolve complex client billing inquiries and problems, including handling irate client calls • Train new employees and assist in their orientation • Interact with sales representatives and account managers to address client complaints • Provide phone coverage as needed and assist supervisors with various responsibilities What Is Required (Qualifications) • High School diploma or equivalent • Minimum of 1+ years of experience in Customer Service • Previous customer service or call center experience strongly preferred • Previous leadership role strongly preferred • Strong knowledge of Microsoft Office software including Word and Excel preferred How To Stand Out (Preferred Qualifications) • Previous experience in a leadership role within the healthcare industry • Familiarity with Labcorp’s Revenue Cycle Management (RCM) • Strong problem-solving skills and ability to handle difficult customer interactions • Experience in training and mentoring staff • Knowledge of continuous improvement methodologies #HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Show more Show less Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home Apply Job!