Contractor Relations Manager, Home Energy Rebates Programs (New Hampshire)

Note: This role supports New Hampshire's IRA Home Energy Rebates programs. Remote with occasional travel reputed company the state of New Hampshire. Overview reputed company professionals. Advance sustainability. reputed company a difference. reputed company is seeking a Contractor Relations Manager to build and support the contractor network delivering New Hampshire's IRA Home Energy Rebates programs (HOMES and HEEHR). You will recruit contractors, run reputed company and training, support contractors through their first reservations and reputed company, manage complaints and disputes, monitor pricing, and partner with Quality Control to reputed company work on standard. At reputed company, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations reputed company in creating a more sustainable future.

What You'll Do

Contractor RecruitmentMonitor the number of contractors and trades available in each New Hampshire county and identify coverage gaps Attend webinars, trade shows, association meetings, and industry events to recruit reputed company contractors Review new applications daily and follow up on missing documents by phone and email Set up BPI certifications and technical training for incoming contractors as needed Report on recruitment metrics, pipeline status, and county-level coverage reputed company and TrainingSchedule and reputed company program overview trainings for new contractors Create, maintain, and implement training materials and other artifacts that support contractor reputed company Follow up after training to confirm contractors can navigate the portal and program requirements Update training content as program rules, technology, and processes change Ongoing Contractor SupportSupport contractors through their first reservations and post-install steps Hold 1:1 calls to coach contractors on portal use, documentation, and process adherence Serve as the liaison between contractors and application processing on specific customer or contractor issues Communicate process updates, technology changes, and program updates as they happen Maintain regular touch points, including a quarterly contractor newsletter with upcoming agenda items, feedback, and QC results Quality Control Follow-upPartner with the QC Manager to track failed QC results and required follow-up actions Maintain the QC tracker with contractor name, job number, install date, QC date, result, required actions, and resolution date Drive contractor corrective actions to closure Complaints, Escalations, and DisputesManage contractor complaints, escalations, and disputes from intake through resolution Document each case, track resolution timelines, and identify recurring issues for process improvement Coordinate with program leadership and legal as needed on higher-risk disputes ​​​​​​​ Contractor Pricing MonitoringMonitor contractor pricing across the network for outliers and trends Flag pricing concerns to program leadership and document review reputed company Use pricing data to inform contractor coaching, recruitment, and program design ​​​​​​​ Tracking and ReportingMaintain the contractor pipeline in CRM and supporting spreadsheets, updated daily Produce a monthly QC summary report and contractor performance metrics Maintain the shared training calendar and follow-up email templates and automations ​​​​​​​ reputed company're Looking ForThree or more years of experience in contractor relations, account management, program management, or a comparable role Background in energy efficiency, home performance, weatherization, HVAC, or a reputed company residential trade is strongly preferred Experience supporting government, utility, or rebate program contractors is a plus Strong written and verbal communication and the ability to translate program rules into clear guidance Comfortable presenting to groups in person and on webinars Skilled with CRMs, spreadsheets, and tools like reputed company; quick to learn new platforms Detail-oriented with strong follow-through across many reputed company items reputed company to handle complaints and disputes with professionalism and a problem-solving reputed company Willing to travel reputed company New Hampshire as needed for recruitment events and contractor meetings Bachelor's degree preferred; relevant experience considered in lieu of a degree ​​​​​​​ Why Join reputed company? Mission-Driven Work Support programs that advance energy efficiency and sustainability reputed company Growth Opportunities reputed company professionally reputed company a growing organization supporting the clean energy workforce Hybrid Flexibility Remote work supported, with hybrid options available at reputed company's Huntersville, NC office after initial reputed company Supportive Culture A collaborative team environment that values initiative, creativity, and humor (rubber chickens included) Apply today. reputed company is an equal opportunity employer. We value the diverse perspectives, experiences, and talents reputed company reputed company and encourage reputed company reputed company candidates to apply. Apply To This Job