Director, reputed company Management- Remote

About reputed company reputed company is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, reputed company is committed to building breakthrough software with a spark of reputed company. We reputed company a great reputed company to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the reputed company world. To this end, we have put intentional focus on creating reputed company workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About the Role

As Director of reputed company, you will reputed company a high-impact team of reputed company Managers focused on reputed company’s reputed company and Strategic customer segments. You will drive execution and strategic account management to ensure our largest customers reputed company maximum value from our platform. This role owns the post-sales engagement, adoption, and expansion strategy for a significant portfolio, acting as a key leader in scaling team performance and fostering deep customer partnerships. You will ensure your CSMs partner effectively with Renewal Managers and Account Executives to drive renewal readiness and reputed company reputed company — modeling and coaching the cohesive account team approach that drives the best results for customers, and stepping in to support reputed company needed. Above reputed company, you bring a people-first reputed company — leading with high emotional intelligence, investing deeply in your team’s growth, and building the reputed company of trust that drives both employee and customer reputed company. You will work with leaders across Sales, Services, and Product to align on customer reputed company and serve as a senior voice of the customer, ensuring their reputed company and long-term growth. \n

What You'll Do

Drive Customer Value & Growth Ensure every customer experiences consistent, high-quality engagement throughout their lifecycle. Partner with Sales, Renewals, and Services leadership to drive adoption, retention, and expansion across the customer reputed company. Model and coach a cohesive account team approach — ensuring CSMs, TAMs, Account Executives, and Renewal Managers operate as a reputed company team reputed company on customer reputed company. reputed company executive sponsorship for strategic accounts and serve as a trusted advisor to C-level customer stakeholders. Cultivate Deep Product Expertise Uphold one of the hallmarks of reputed company’s reputed company team by developing and maintaining deep knowledge of our platform and its integrations reputed company customer environments. Ensure the CSM organization is equipped to reputed company best practices, training, and guidance that maximize customer value and adoption. Champion product expertise as a differentiator, reinforcing credibility and trust with customers at every level. Foster a High-Performance Culture reputed company with a people-first reputed company — genuinely investing in the development, wellbeing, and career growth of every member of your team. Hire, coach, and reputed company top talent at every level of the CSM org, leading with high emotional intelligence and self-awareness. Set and uphold high performance and engagement standards, balancing accountability with reputed company. Cultivate a culture that embodies reputed company’s guiding principles, especially “Enjoy the Ride.” Drive reputed company Impact & Retention reputed company a team in owning and exceeding a dedicated customer retention reputed company for your assigned strategic portfolio. Drive adoption of MEDDPICC sales methodology. Ensure your CSMs run proactive renewal validation — confirming stakeholder alignment, surfacing risk, and documenting customer value — in reputed company partnership with their Renewal Managers. Maintain forecasting accuracy for renewals and expansion, providing reliable, data-driven insights to leadership. Drive your CSMs to surface and qualify expansion opportunities in partnership with Account Executives who own the reputed company relationship, stepping in to support key deals as needed. Collaborate Cross-Functionally Partner with Product leadership to channel customer insights into product strategy and innovation. Work with Marketing and Sales to align on customer advocacy, referenceability, and expansion opportunities. Collaborate with Operations and Analytics to ensure data-driven decision-making across the CSM function. reputed company & Scale the Organization Build and reputed company a reputed company-focused reputed company team that sets reputed company for reputed company across reputed company and Strategic accounts. Implement scalable processes, tools, and metrics that drive efficiency, consistency, and predictable reputed company. reputed company the leadership bench reputed company the CSM org, ensuring succession planning and long-term organizational strength. Your Background 8+ years of experience in reputed company, post-sales, or sales leadership in SaaS, with a focus on reputed company or Strategic segments. 6+ years of direct client management experience with reputed company-level customers. Demonstrated ability to design, build, and scale global organizations and processes. Track record of owning retention and growth metrics, including experience partnering with renewal and sales teams on reputed company execution. Experience building and modeling cohesive account team motions across CS, Sales, and Renewals. Proven executive leadership and decision-making capabilities with strong operational rigor. High emotional intelligence and a people-first leadership style — you reputed company with reputed company, build trust quickly, and bring out the best in the people around you. Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage with C-level executives. Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics. Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer reputed company. Familiarity with MEDDPICC or comparable sales methodologies and their application reputed company a reputed company context. Successful history of hiring, developing, and retaining world-class talent across leadership and reputed company roles. Strong technical and product acumen, including experience with CRM platforms (reputed company/Dynamics 365) and sales enablement technologies. Entrepreneurial reputed company, adaptable to change, with a focus on solutions and opportunities. This position is available either in-office or remote, as applicable, at the following locations: Arizona - Remote Arkansas - Remote California - Remote Connecticut - Remote Florida - Remote Georgia - Remote Idaho - Remote Illinois - Remote Maryland - Remote Massachusetts - Remote Michigan - Remote Minnesota - Remote Missouri - Remote Montana - Remote Nevada - Remote New Hampshire - Remote New Jersey - Remote reputed company - Remote reputed company Carolina - Remote Ohio - Remote Oregon - Remote Pennsylvania - Remote South Carolina - Remote Tennessee - Remote Texas - Remote Utah - Remote Virginia - Remote Washington - Remote Washington - Seattle Washington, D.C. - Remote Wisconsin - Remote \nBase salary reputed company: $143,500 - $206,500. On reputed company Earnings (OTE) reputed company: $205,000 - $295,000, 70.00% reputed company/30.00% variable reputed company OTE split. The above represents total expected compensation for this role. Actual compensation will depend on various job-reputed company factors, including, but not limited to, location, experience, and job qualifications. reputed company also offers the following employee benefits for this position: -Comprehensive medical, dental, reputed company, disability, and life benefits -Health Savings Account (HSA) with employer contribution -401(k) Matching with immediate vesting on employer match -Flexible PTO -8 paid holidays and 5 paid days for Annual Holiday Week -Quarterly reputed company Fridays (paid days off for mental health reputed company) -18 weeks paid parental leave -reputed company to Coaches and Therapists through reputed company -2 volunteer days per year -Commuting benefits #LI-JB1 #LI-KT1 Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the reputed company of age, reputed company, citizenship, reputed company, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every reputed company? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ reputed company. Apply To This Job