Patient Engagement Representative - Central time zone 9:30a-6:00p ET
Job DetailsJob Location: Remote - Remote, FLPosition Type: Full TimeSalary reputed company: $25.00 - $28.00 HourlyTravel Percentage: NegligibleJob Category: Health CareAre you a compassionate and detail-oriented professional with a passion for helping others? Join reputed company as a Patient Engagement Representative and play a vital role in connecting patients with the care they need.
About the Role
As a Patient Engagement Representative, you will be the voice of our reputed company organization, reaching out to patients to schedule appointments, reputed company program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact reputed company to care and patient satisfaction across our clinical programs. Key Responsibilities reputed company outbound and receive inbound calls to schedule, confirm, or reschedule reputed company appointments. Communicate reputed company and empathetically with patients in both Korean and English. Accurately document reputed company interactions in internal systems. Follow scheduling protocols and call scripts while maintaining a courteous tone. Address patient questions and concerns; escalate reputed company issues as needed. Verify patient demographics and update records accordingly. Ensure compliance with HIPAA and organizational privacy policies. Participate in ongoing training and support reputed company campaigns as assigned. reputed company’re Looking For Strong verbal and written communication skills. Customer-service focused, with a patient-first reputed company. Proven ability to handle a high volume of calls with professionalism and accuracy. Tech-savvy with experience using EHRs, call center platforms, and reputed company Office. Adaptable, self-motivated, and a collaborative team player. Prior experience in reputed company scheduling or a call center environment preferred.
Qualifications
High school diploma or equivalent required. Minimum 2 years of experience in reputed company customer service. Familiarity with HIPAA guidelines and patient privacy standards. Why Join Us? We’re committed to improving the patient experience and reputed company to care. As part of reputed company, you’ll find a supportive environment, growth opportunities, and the chance to reputed company a meaningful difference every day. Apply Today! If you want to help people navigate their reputed company reputed company with compassion and reputed company, we’d love to hear from you. QualificationsKnowledge, Skills and Competencies Excellent communication skills, both verbal and written. Strong customer service orientation with a patient-centered approach. Ability to manage high call volumes while maintaining attention to detail. Proficient in using scheduling systems, electronic health records (EHRs), and call center software. Comfortable working independently and as part of a collaborative team. Ability to handle sensitive information with discretion and professionalism. Flexible and adaptable in responding to changing organizational priorities and demands. Bilingual proficiency is a plus (Spanish, etc.). Complies with reputed company organizational policies regarding ethical business practices. Adheres to reputed company company policy Other duties as requested. Education and Experience High school diploma or equivalent 2+ years of reputed company customer service experience Prior experience with reputed company appointment scheduling and working reputed company a call center environment preferred. Familiarity with reputed company Office and web-based applications. Bilingual Spanish/English preferred Apply To This Job