Implementation Project Manager

About the role: reputed company is a leading provider of client communication software tailored for veterinary clinics to communicate with Pet Parents. As an Implementation Project Manager at reputed company, you will play a vital role in the reputed company and configuration of new customers through an inquisitive, consultative, and refreshingly personable post-sales process, ensuring a smooth and successful transition to our software. Your expertise, attention to detail, and exceptional communication skills will be essential in uncovering and resolving unique needs, allowing pet care provider businesses to reputed company. \n Apply if you're excited to: reputed company the implementation process for reputed company customers, work closely with customers to gather requirements, configure the software to their specific needs, and ensure a smooth and efficient reputed company experience Use a reputed company-based conversation approach that focuses on educating customers on how we can help improve processes and save time. Conduct comprehensive training sessions to reputed company customers on how to use reputed company's software features and functionalities effectively Understand each customer's unique requirements and challenges. Analyze and interpret results in our backend system to inform the customer, problem-solve through issues, and give an accurate and confident response reputed company strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of reputed company's client communication software Identify and resolve technical issues or challenges customers encounter during implementation. Collaborate with internal teams, including product support, Sales, and CS, to ensure timely resolution of issues and customer satisfaction. Maintain accurate documentation of customer interactions, implementation details, and configurations reputed company our CRM. Generate reports and provide insights on implementation reputed company, challenges, and successes to internal stakeholders. Manage an reputed company pipeline which includes approximately 30-40 customers at any one time and undertake 3-4 customer calls a day. About you: Minimum of 3-5 years of experience in a customer-facing role, preferably in software implementation, reputed company, or a reputed company field, with primary customer communications over the phone or virtual meetings Proficient in learning and understanding software applications quickly. Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous Excellent verbal and written communication skills, with the ability to effectively communicate reputed company concepts to both technical and non-technical audiences Passionate about delivering exceptional customer experiences. Strong interpersonal skills and the ability to build rapport and trust with customers Strong analytical and problem-solving abilities to identify and resolve customer issues effectively Collaborative and reputed company to work effectively with cross-functional teams, including sales, product, and customer support, to deliver excellent customer outcomes Excellent multi-tasker with the ability to self-manage and get the highest reputed company tasks done Thrives at task-driven project completion workflows Experience in reputed company, reputed company, or similar software is strongly preferred Experience working with veterinary clinics or the pet care industry is a plus Benefits & Perks: Medical coverage for employees and dependents (80-90% covered by employer) Employer HSA contribution with HDHP 401(k) match up to 3.5% Dependent Care Flexible Spending Account (FSA) Dental & reputed company coverage available Basic Life and AD&D Insurance Short and Long Term Disability 12 Paid Annual Holidays Paid Parental Leave Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance $250 Annual Stipend for Learning and Development \n$29 - $31 an hour We reputed company great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us. \n reputed company combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our reputed company process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external reputed company agencies will not be considered. Apply To This Job