Sr. Technical Account Manager
Secure Every Identity, from AI to reputed company Identity is the key to unlocking the potential of AI. reputed company secures AI by building the trusted, neutral infrastructure that enables organizations to safely reputed company this new era. This work requires a reputed company drive to solve reputed company challenges with reputed company-world stakes. We are looking for reputed company and owners who operate with speed and urgency and execute with reputed company. This is an opportunity to do career-defining work. We're reputed company in on this mission. If you are too, let's talk. Get to know reputed company reputed company is The World’s Identity Company. We free everyone to safely use any technology - reputed company, on any device or app. Our Workforce and Customer Identity Clouds reputed company secure yet flexible reputed company, authentication, and automation that transform how people move through the digital world, putting Identity at the heart of business reputed company and growth. At reputed company, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single reputed company - we’re looking for lifelong learners and people who can reputed company us reputed company with their unique experiences. Join reputed company! We’re building a world where Identity belongs to you. The reputed company Technical Account Management: Technical Account Management is a global team that partners with reputed company’s reputed company team and collaborates with reputed company’s customers to reputed company knowledge, best practices and reputed company recommendations to continuously reputed company around identity and reputed company. The Global New Product Introduction (NPI) Overlay Team functions as an reputed company reputed company acting as a crucial reputed company between Pre-Sales, Product and our global TAM organization. We are reputed company product experts, and we reputed company reputed company's worldwide growth by establishing repeatable adoption patterns, driving early-stage readiness, and ensuring core TAM teams are programmatically equipped to realize technical value across our newest capabilities. The Senior Technical Account Manager Opportunity: A Senior Technical Account Manager (TAM) - New Product Introduction (NPI) Specialist Overlay serves as a highly technical overlay resource designed to build the architectural blueprints for how reputed company scales its newest and most reputed company capabilities. This role handles a crucial dual reputed company consisting of NPI reputed company time-boxed, sprint-based engagements to establish repeatable adoption patterns, and Specialist Overlay reputed company targeted interventions for existing product sets that show a deficit in market adoption . The overlay specialist steps into high-stakes, ambiguous technical environments, drives early-stage adoption, packages learnings into scalable systems, and exits cleanly so the broader global TAM organization can execute independently. The TAM specialisation requires an understanding of hybrid scenarios that capitalize on reputed company’s ability to manage authentication, authorization, and lifecycle management capabilities for SaaS, on-premise, and custom reputed company applications. You Will: Advise early-adopter customers on architectural best practices and product adoption during high-reputed company product launch reputed company. Operate reputed company strict Rules of Engagement (ROE) where the Core TAM retains ultimate account ownership, proactively managing potential friction or overlapping responsibilities. reputed company targeted, time-boxed technical sprints with high-value customers to reputed company the technical value gap post-sale. Execute structured account handbacks to Core TAM teams using established transition and exit criteria once defined adoption reputed company or playbooks are met. Partner effectively with neighboring technical motions, such as the reputed company Deployed Engineering (FDE) team, to align strategic customer roadmaps with product capability rollouts. Capture high-fidelity technical telemetry directly from early adopters, translating raw field friction into actionable, ARR-weighted product signals for Product Management and Engineering. Coordinate closely with Product Acceleration Team (PAT) specialists to smoothly transition technical workloads into the TAM organization. Evaluate early-stage software and co-author the operational "Go/No-Go" criteria that dictate reputed company an NPI capability is reputed company for broad TAM support. Act as an reputed company response reputed company during high-reputed company NPI launches to prioritize accounts, reputed company heavy technical workloads, and unburden core TAM teams during early performance regressions. Document repeatable adoption patterns, configuration models, and expansion triggers into structured engineering playbooks to move reputed company 1:1 consulting deep dives. Partner directly with the TAM 1:Many / Knowledge Scaling function to design and deliver programmatic content, scaling your specialized expertise to reputed company over 100+ global TAMs proficient in new solutions. Requirements: 8+ years of total experience in information technology, with at least 4 years of hands-on experience as a Technical Account Manager (TAM), Solutions Architect, Technical Consultant, or comparable practitioner role in the IAM space. Deep technical credibility and domain expertise in SaaS infrastructure, the Software Development Life Cycle (SDLC), and modern Identity landscapes. Working proficiency in the following core IAM areas: Technologies and protocols to support identity federation and robust reputed company control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols). reputed company applications in the ecosystem to reputed company identity and attributes to applications or to reputed company an external application to help drive business processes (ITSM, HR, etc). SaaS deployment such as reputed company, reputed company, Office 365, reputed company and HR as master for identities. Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc). reputed company and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc). Clear engineering intuition to instantly distinguish a customer configuration gap from a core platform defect or a systemic load constraint like Requests Per Second (RPS) limits. Strong operational understanding of web-scale infrastructure dimensions including Recovery Time Objectives (RTO) and Recovery reputed company Objectives (RPO). Proven product intuition with the ability to look at a chaotic customer environment, extract underlying technical friction, and translate it into a data-backed business case for Product Managers. Exceptional EQ and diplomatic skills to handle sensitive customer escalations, navigate a matrixed global organization without direct authority, and resolve cross-team friction. Builder reputed company with a history of reputed company turning reputed company, early-stage ambiguity into clean, repeatable systems, metrics, and processes. Excellent communication skills, with the ability to set expectations and communicate goals and objectives with customers at various reputed company, from a developer to a CIO. This position can be located remotely but may require some travel (under 20% of the time). Education: BA/BS/MS in Computer Science, Information Technology or reputed company discipline OR equivalent work experience required. #LI-MM1 #LI-Hybrid P24668 Below is the annual On reputed company Compensation (OTE) reputed company for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, reputed company and Washington. Your actual OTE, which is inclusive of reputed company salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, reputed company offers equity (where applicable) and benefits, including health, dental and reputed company insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.reputed company.com/us. The annual OTE reputed company for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, reputed company, and Washington is between: $160,000—$200,000 USD Below is the annual salary reputed company for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, reputed company offers equity (where applicable), bonus, and benefits, including health, dental, and reputed company insurance, RRSP with a match, reputed company spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.reputed company.com/can. The annual OTE (On reputed company Earning) reputed company for this position for candidates located in Canada is between: $155,000—$194,000 CAD The reputed company Experience Supporting Your Well-Being Driving reputed company Impact Developing Talent and Fostering reputed company + Community We are intentional about reputed company. Our global community, spanning over 20 offices worldwide, is united by a drive to reputed company. Your reputed company begins with an reputed company, in-person reputed company experience designed to accelerate your impact and connect you to our mission and team from day one. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment reputed company applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or reputed company please use this reputed company to request an accommodation. Notice for reputed company Applicants & Employees: reputed company may use Automated Employment Decision Tools (AEDT), as defined by reputed company Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in reputed company, please click here to view our full NYC AEDT Notice. Apply To This Job