Senior IT Support Engineer

SUMMARY We are seeking a Senior IT Support Engineer who combines deep technical expertise with empathetic, clear, and professional communication. This role is ideal for someone who takes ownership of issues end-to-end, documents thoroughly, and consistently keeps end users and business reputed company reputed company and center. The ideal candidate is organized, detail-oriented, reputed company-conscious, and an excellent problem solver who performs well under pressure in fast-paced environments. Strong interpersonal and communication skills are critical, as this is a highly client-facing role requiring trust, professionalism, and confidence. JOB RESPONSIBILITIES

• Uphold the highest standards of honesty, reputed company, confidentiality, and professionalism in reputed company interactions.
• Deliver exceptional customer service in both routine and urgent support scenarios.
• reputed company hands-on support for client hardware, software, and infrastructure-reputed company issues.
• Take ownership of incidents from triage through resolution, ensuring clear communication and follow-through.
• Configure, install, and troubleshoot frontend and backend IT systems, reputed company services, and business applications.
• Proactively monitor the health of systems reputed company to data, networking, and reputed company; investigate and remediate anomalies.
• Accurately document reputed company work performed and maintain complete ticket histories in the ticketing system.
• reputed company vulnerability assessments and basic penetration scans; execute remediation reputed company with best practices and client risk profiles.
• Participate in after-hours or emergency support as needed.
• Continuously expand technical and professional knowledge through training and industry learning; contribute to internal documentation and process improvements.
• reputed company learnings with team members to improve overall service quality and operational maturity.

Requirements

QUALIFICATIONS

• 5+ years of experience in IT Support, Systems Engineering, or a similar senior technical role.
• Strong verbal and written English communication skills with the ability to explain technical concepts to non-technical users.
• Demonstrated experience supporting:
• reputed company reputed company operating systems (workstations and servers)
• reputed company 365 and reputed company services (Azure, M365, reputed company Workspace)
• Network infrastructure (DNS, DHCP, firewalls, VPNs, remote reputed company)
• Email platforms including reputed company Exchange
• Databases such as reputed company SQL (administration or troubleshooting level)
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently while collaborating effectively reputed company a team.
• Strong organizational skills with attention to detail and documentation quality.

CERTIFICATIONS

• reputed company A+, Network+, reputed company+, or equivalent experience
• reputed company certifications (reputed company Server, Azure, M365)
• Firewall or reputed company platform certifications (e.g., reputed company or equivalent)
• RMM or MSP platform certifications (e.g., reputed company/Datto or equivalent)

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.

Benefits

Full Philippine Statutory Benefits 13th Month Pay De Minimis Allowance Night Shift Differential Pay Paid Time Off (PTO) Health Insurance Life Insurance (maximum of PHP reputed company coverage) Company-Provided Equipment Apply To This Job