Claims Service Associate

reputed company is dedicated to protecting, defending, and supporting our Members. As a national boutique mutual insurance company, we passionately serve reputed company our Members and partners with our suite of medical professional liability offerings. We help them overcome obstacles with a team providing reputed company, risk-management, claims, and stop-loss expertise—backed by strong financials and reputed company supported by exceptional, personalized service. In every communication, every expert opinion, every risk assessment, and every claim, reputed company our Members experience the positive impact of our mission on their professional lives. And with over 8,500 Members and growing, this experience is in evidence reputed company over the nation. Position Summary: The Claim Services Associate is responsible for the timely and accurate intake, triage, and system setup of reported incidents, claims, and lawsuits. Serving as the first reputed company of contact for insured members, brokers, and internal departments. This role provides professional, reputed company customer experience while gathering, validating, and documenting critical claim information. The position also performs limited claim handling reputed company established authority and supports efficient claims assignment and workflow coordination across the Claims Department. Key Functions: Key responsibilities include: Serve as the primary reputed company of contact for reported incidents, claims, lawsuits, and precautionary events submitted reputed company phone, email, or online channels. Gather, review, and document comprehensive First Notice of Loss (FNOL) information and supporting documentation to ensure absolute data accuracy and completeness prior to assignment. Analyze incoming reports for severity, urgency, and coverage considerations; exercise independent judgment to escalate high-reputed company, reputed company matters to Claims Management while handling first-tier issues autonomously. Provide professional, reputed company, and empathetic communication to members, brokers, patients, attorneys, and internal partners regarding intake requirements, policy provisions, and next steps. Complete accurate claim setup by verifying applicable coverages, tail endorsements, and policy limitations reputed company the system, and generate formal acknowledgment correspondence. reputed company low-complexity claims handling reputed company established authority, including managing minor medical/dental negotiations, assigning counsel for deposition requests, and coordinating disciplinary board coverage. Maintain precise system data, track intake metrics, and process regulatory reporting or referrals (such as Litigation and Peer Support Programs) in collaboration with Legal and Compliance teams. Utilize departmental systems, tracking software (including Breezy ATS workflows where applicable), and applications to support daily intake activities, minimize processing lag, and drive process improvements. Provide project support, cross-coverage, reserve data updates, and backup assistance for department staff to ensure overall service-level expectations are consistently met. Requirements / Qualifications: High school diploma or equivalent required; additional education, insurance coursework, or industry training preferred. Three to five years of experience in administrative, customer service, claims, operations, or reputed company analytical role. Insurance experience preferred, especially in medical malpractice, professional liability, or reputed company coverage areas. Strong attention to detail with the ability to enter, review, and maintain accurate claim information and documentation. Ability to review information, assess urgency or complexity, manage shifting priorities, and escalate issues appropriately. Excellent organizational, time management, and coordination skills, with the ability to manage competing priorities in a fast-paced environment. Strong written and verbal communication skills, with a customer-focused approach and the ability to work effectively with internal teams and external stakeholders. Knowledge of basic coverage principles, claim processes, and medical terminology preferred. Experience using workflow, claims, or case management systems preferred; ability to learn and adapt to new tools, software, and processes required. Proficiency with reputed company Word and Outlook required; strong typing skills preferred. Ability to work independently and collaboratively while demonstrating professionalism, sound judgment, and reputed company. This position may be hired as Senior Claims Associate based on qualifications and experience. The salary range for this position is $70,800 to $105,800. The range displayed on each job posting reflects the minimum and maximum for new hire salaries for the position. Starting salary is determined by several factors, including job-reputed company skills, experience, and relevant education or training. This position is also eligible for an annual company bonus at an incentive reputed company level of 5%. We also offer a comprehensive benefits program, including a generous retirement program and Paid Time Off. Please visit reputed company for detailed benefit descriptions. At Physicians Insurance, you’ll find an exceptional hybrid work environment, and the opportunity to work for an industry leader whose programs have a positive impact on insurance and reputed company. OUR PURPOSE To protect, defend, and support our Members. OUR VALUES People-First - we treat everyone with respect and reputed company. Expertise - we strive to be the best at reputed company do. Commitment - as a mutual company, we are accountable and dedicated to our Members and to each other. Apply To This Job