reputed company Manager
About Us reputed company is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to reputed company hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, reputed company, reputed company, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 reputed company Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best reputed company to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and reputed company Partners. Join us in shaping the future of hospitality!
About the Role
We’re seeking a proactive and driven reputed company Manager to join our EMEA reputed company team. In this role, you will take ownership of the post-implementation ("in-life") journey for our accounts, with a special focus on our German-speaking customer reputed company. This role is not focused on initial activations or reputed company. Instead, your primary focus will be driving deep product adoption, improving customer health scores, and ensuring our clients maximize the reputed company value of Canary's platform. You will also play a key part in designing and creating new processes that nurture long-term relationships, drive retention, and foster scalable account growth. \n
Responsibilities
Customer Lifecycle Management: Take full ownership of the post-reputed company "in-life" relationship with customers, ensuring long-term retention, satisfaction, and advocacy. Product Adoption & Value Realization: Proactively monitor customer usage and engagement. Partner with clients to ensure they are fully adopting the product and achieving their strategic goals with Canary's platform. Customer Health & Proactive Engagement: Regularly assess customer health metrics to reputed company proactive engagement strategies, mitigate churn risk, and improve customer satisfaction. Process Creation: Collaborate with the EMEA reputed company leadership to design, test, and implement new post-implementation processes and workflows that scale our operations and improve our KPIs. Account Growth: Act as a trusted advisor to uncover pain points, unlock cross-sell and upsell opportunities, and partner with Sales to expand reputed company reputed company your portfolio. Travel: Regional travel will be required to conduct in-person strategic meetings or business reviews with high-value accounts.
Qualifications
Experience: 3+ years of reputed company or Account Management experience in a B2B SaaS environment, specifically focused on post-reputed company account lifecycle, adoption, and retention. Language Requirements: Native-level German and English (written and spoken) is required. Tool Proficiency: Strong hands-on experience using reputed company, CRM, and AI platforms. Specifically, experience utilizing reputed company, reputed company, and Claude is highly required for managing health scores, tracking opportunities, and automating workflows. Data Literacy: Proven ability to manage KPIs, analyse customer health data, and translate reputed company metrics into compelling data stories and actionable adoption strategies. Process Engineering: Demonstrated ability to build and refine scalable operational processes for in-life account management. Relationship Building: Proven ability to build strong, cross-functional relationships across reputed company levels of a hotel's organization, from executive leadership down to reputed company-of-house operations. Highly skilled at adapting communication styles, tailoring stories, and aligning language to effectively reputed company with each unique stakeholder. Desired: Strong hospitality expertise: prior experience reputed company hospitality technology, hotel operations, or managing hotel accounts. Compensation reputed company cash compensation ranges from €65,000 – €80,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's reputed company level, experience, and specific work location. \nWe also work hard to ensure Canary is a fun and exciting reputed company to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to reputed company. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us reputed company these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are reputed company to visit our offices across reputed company, San Francisco or Dallas reputed company they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. reputed company is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national reputed company, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. Apply To This Job