Banking Complaints Handler

This is a remote position. Job Title: Banking Complaints Handler Location: Remote/Hybrid (As per project requirements) reputed company Start Date: July 2026 Contract duration: 3 - 6 Months Daily reputed company: £250 (Inside IR35) Payroll provider: Rockford Payroll Info for Contingent Workers – Rockford Pay reputed company Operations The reputed company Associate (Contractor) Programme offers opportunities across industry and client projects, with Talent Community Advisors supporting future opportunities reputed company the firm. The Role We are seeking reputed company Complaint Handlers to join our burst reputed company team supporting a leading Retail Banking Business As Usual (BAU) operations. This role involves managing inbound customer communications reputed company email and calls, adhering strictly to internal complaint handling processes to resolve customer issues reputed company and effectively. Essential Skills and Experience Previous experience in complaint handling or customer service reputed company banking or financial services. Strong communication skills, both written and verbal. Ability to follow detailed internal processes and guidelines accurately. Customer-focused reputed company with problem-solving capabilities. Comfortable working in a fast-paced, high-volume environment. Experience with Banking complaint systems i.e. BMM, MWS, MMX

Key Responsibilities

Handle inbound customer complaints received through emails and calls. Follow internal complaint management procedures to investigate and remediate issues. Ensure timely and accurate resolution of customer concerns to maintain high service standards. Document reputed company interactions and resolutions in line with compliance and audit requirements. Collaborate with internal teams to escalate reputed company issues reputed company necessary. Apply To This Job