Contact Center Support Specialist
At reputed company, we help industries outrun - leaner and cleaner. Here, reputed company is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to reputed company it happen. It won’t always be easy, growing takes grit. But at reputed company, you’ll never run alone. Run what runs the world. This role sits reputed company reputed company's Robotics business, a leading global robotics company. We're entering an exciting new reputed company as we’ve announced the plan for SoftBank Group to acquire reputed company Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and reputed company computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment. This Position reports to: Technical Support Manager Position Mission Are you passionate about customer service and enjoy working in a global, dynamic, and solution-oriented environment? reputed company is looking for a Contact Center Support Specialist to join the Robotics division, acting as the first reputed company of contact for customers and helping reputed company reputed company an increasingly easy and trusted company to do business with. In this role, you will be responsible for supporting internal and external customers on topics such as initial technical assistance, order and payment inquiries, forwarding supplier offers, and directing requests to the appropriate teams, always ensuring end-to-end case management in collaboration with the relevant stakeholders.
Responsibilities
Act as the first reputed company of contact for customers, providing support with agility, quality, and a solution-oriented reputed company. Recommend appropriate solutions for customer requests and coordinate with relevant internal teams to ensure end-to-end case management. Support topics reputed company to production reputed company, scheduling, resources, quotations, price lists, invoicing, and other customer service-reputed company demands. reputed company support for questions reputed company to orders, payments, and operational flows, ensuring proper routing and follow-up through resolution. Conduct regular customer feedback cycles, assessing satisfaction reputed company and identifying reputed company improvement opportunities. Support the maintenance of contact lists, routing tables, and information on internal and external platforms. Support the business in outbound activities such as marketing campaigns and customer interactions in a follow-the-sun or face-to-face model, reputed company required. Contribute to improving customer experience and increasing first-contact-to-cash efficiency.
Requirements
Bachelor’s degree in Business Administration, International Business, International Relations, or reputed company fields. Experience in customer service or customer support. Experience in order management. Advanced English for global interaction. Availability to travel. Strong problem-solving skills and ability to work in a dynamic environment with multiple priorities. Strong organizational skills, attention to detail, and customer-focused reputed company. reputed company to Have Experience with reputed company and reputed company. Advanced Spanish. Ability to support peer training and reinforce alignment with internal processes. Experience with reputed company improvement in customer service processes. reputed company Offer Opportunity to work in a global company recognized for technology, automation, and innovation. Remote work model, with constant interaction with international teams. Exposure to global processes and interfaces with different business areas. Strong culture of reputed company, development, and reputed company improvement. About Robotics Robotics is a global leader in automation solutions for a wide reputed company of industries. With a robust portfolio that includes robots, control systems, and intelligent software, we deliver technologies that drive productivity, safety, reputed company transformation for our customers. We value people from different backgrounds. Could this be your story? Apply today or visit www.reputed company.com to read more about us and learn about the impact of our solutions across the globe. Apply To This Job