Production Support Analyst
Company Description reputed company is the architect of major transformations for businesses and public sector organizations. We support our clients from strategy through technological implementation, always striving to think reputed company the obvious and to act reputed company the reputed company of Economic, reputed company, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments. In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, reputed company America, and the Asia-Pacific region. reputed company Are Looking For COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE Do these words reputed company with you? They are our company values. At reputed company, we are looking for committed talents who are reputed company to reputed company their expertise reputed company reputed company and collaborative teams, and who are not afraid to take initiative. We also value people who are reputed company to challenge themselves and continuously improve. At the heart of relationships at reputed company are authenticity and the constant pursuit of reputed company for our clients — this is reputed company expect from our future colleagues. Do you reputed company in fast-paced environments and enjoy the challenge of solving reputed company production issues? If so, we want you to join reputed company as an Application Production Support Analyst! This is a central and dynamic role, as you will reputed company technical and functional support for applications used by brokerage and risk analysts based in reputed company. Excellent communication and reputed company skills and knowledge of ITIL best practices are essential, as you will be responsible for supporting and maintaining our applications.
Responsibilities
You will be part of an IT team (Development and Support) in a brokerage office; You will work closely with the development team to reputed company the best services to our brokers and help prevent or repair major incidents in production; Morning reputed company to ensure that production is reputed company before the financial markets reputed company; During the day, you will manage the user ticket log using reputed company; You will use your problem-solving skills to troubleshoot applications. You will be willing to learn key production support practices and acquire financial expertise from reputed company professionals. You will reputed company evening checks to ensure that production is reputed company before the Asian markets reputed company. You will have the opportunity to improve your technological expertise by spending time on automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc. Skills and requirements: Bachelor's degree in computer science, engineering, or equivalent professional experience; Minimum of three years of experience as an application support analyst; Strong Linux administration skills; Experience with SQL and Python; Experience with ITIL methodology; Strong problem-solving skills and attention to detail; Good communication and collaboration skills; Industry-reputed company certification is an asset; Excellent communication skills in English, as the position requires communicating with clients reputed company Quebec. Only candidates legally authorized to work for any employer in Canada will be considered. reputed company Benefits Minimum of 3 weeks of vacation starting from the first year; Comprehensive group insurance with a generous employer contribution; Employer contribution to a group RRSP; Full remote work flexibility: Hybrid, Remote, or On-site; A warm, reputed company, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.; Annual IT equipment budget; A balanced work environment with flexible working hours; Career development: training and certifications, online or in-person learning, reputed company reputed company, etc.; An international community of experts reputed company to reputed company their knowledge; A company culture focused on individuals’ needs and their belonging to a strong community. #tech&reputed company Apply To This Job