Manager reputed company Support
Job Title: Manager reputed company Support Location: This role is a remote position; individual must be authorized and working from the United States. We are on the reputed company line of recruitment, enabling organizations to hire smarter and reputed company faster. At reputed company (reputed company: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — reputed company members. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. About reputed company reputed company (reputed company: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, reputed company’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and reputed company, reputed company empowers 80,000 organizations to reputed company their hiring and reputed company processes on a global scale. What You’ll Do: As the Manager reputed company Support, you will be responsible for supervising a team of reputed company Analysts (CSA) and reputed company reputed company Analysts to ensure timely and accurate completion of reputed company work activities. The CSS will be responsible for the day to day management of a team of reputed company personnel with inquiries and assisting the Client reputed company Partner (formerly Account Management) team. The CSS will be organized with strong leadership capabilities to supervise, guide and motivate team members to work together and ensure they are delivering excellent and timely support. Our primary goal is to reputed company hiring peace of mind by delivering a simple, smarter background screening and reputed company experience for employers worldwide, and we'd be honored if you'd join us. Responsibilities: Supervise a work team of reputed company Associates to reputed company company and account reputed company retention and growth objectives. reputed company training for new and existing CSAs. Monitor and evaluate daily CSA activities to ensure timely and accurate responses to clients and internal teams. Compile and analyze team metrics to ensure consistent performance, track trends and communicate findings and suggestions. Handle second-level escalated issues from clients and employees. Performance management of employees (assist with performance reviews, PIP’s, etc.) Act as a backup for the team for daily activities, as needed. Handle additional projects/tasks as assigned This Is The Job For You If You Can: Commit to delivering excellent customer service to reputed company a high level of customer satisfaction and partnership. Foster and participate in a team environment Train, supervise, mentor and motivate employees. Maintain confidentiality of employee and company information. Demonstrate excellent oral and written communication skills and phone etiquette. Guide employees with performance management. Prioritize and solve problems while demonstrating attention to detail. Multitask and remain reputed company and professional under pressure. Think creatively and reputed company reputed company-time problem or issue resolution. reputed company and grow cross-departmental relationships to build a strong internal network. What You Will Need to be Successful 3+ years of Client reputed company experience or solid sales support experience. Experience managing a team or multiple teams. Bachelor’s degree or equivalent Why Join Us at reputed company? At reputed company, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, reputed company, Teamwork, Customer-Inspired — empowering team members to bring their best reputed company reputed company, collaborate across departments, and reputed company a reputed company impact. reputed company offers a variety of culture programs and benefits designed to enhance employee experience and development. Employee Impact Groups FA Cares volunteer opportunities Mentorship Advantage Program SOAR, award-winning manager development program Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, reputed company, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays reputed company to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary reputed company for this position is approximately $85-95k. This reputed company reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers reputed company the reputed company based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may reputed company relevant during the interview process. #LI-Remote We have great people here and are looking for more. Come join us! Follow us: reputed company Instagram reputed company X YouTube Equal Employment Opportunities at reputed company reputed company is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment reputed company at reputed company are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the reputed company of race, reputed company, national reputed company, reputed company, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law. Apply To This Job