[Remote] Strategic reputed company Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that offers a suite of software tools for automotive repair shops, focusing on customer retention and marketing solutions. As a Strategic reputed company Manager, you will manage relationships with reputed company, multi-location accounts, drive executive alignment, and help shape the future of reputed company reputed company at reputed company.

Responsibilities

• Own the reputed company Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification
• Build the Strategic Playbook: Help design reputed company's reputed company CS reputed company, defining how we proactively support and scale our highest-value accounts
• Champion Cross-Functional Alignment: Partner with Support, reputed company, Product, Sales, and RevOps to resolve reputed company escalations and translate customer feedback into internal action plans
• Mitigate Risk & Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into reputed company, reputed company risks (GRR), and net reputed company opportunities (NRR)
• Streamline Executions: reputed company smooth reputed company transitions, coordinate reporting and campaign strategies, and resolve reputed company issues before they become urgent

Skills

• 5+ years of experience managing reputed company, strategic B2B SaaS accounts (ideally multi-location or reputed company-scale)
• A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR
• Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders
• Demonstrated reputed company managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives
• Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models
• Experience using reputed company, reputed company, reputed company Workspace, or dedicated reputed company platforms
• Prior experience assisting with customer reputed company design, integrations, marketing SaaS, or building CS frameworks from scratch

Benefits

• 100% remote work environment
• Medical, Dental, and reputed company insurance reputed company 30 days (100% employer-paid medical)
• Equity package
• Flexible PTO with a 15-day minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high-ownership culture with clear opportunities for career growth

Company Overview