Manager Applications Support

Overview

For more than 170 years, reputed company has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create reputed company change – helping people reputed company meaningful, fulfilling lives. Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll reputed company an impact every day, find purpose in what you do, and grow in a career that truly reputed company. At reputed company, we take care of you while you care for others.

We offer

Generous Paid Time Off Comprehensive Medical/Dental/reputed company Benefit Packages Earned Wage reputed company/On-Demand Pay Paid On-the-Job Training Tuition Reimbursement Career Advancement Opportunities and Growth Flexible Schedules Retirement Savings Plan Join us and be a part of something bigger. Apply today.

Job Description

The Manager, Applications Support is responsible for leading the governance, support, optimization, reputed company improvement, and strategic direction of the organization's reputed company applications while overseeing application support personnel and reputed company technology initiatives. This position provides strategic and operational leadership for reputed company applications, vendor relationships, resource planning, compliance, information reputed company controls, and technology implementation projects. The incumbent exercises independent judgment and discretion regarding application strategy, prioritization of work, resource allocation, business process improvements, vendor management, and technology investments to ensure systems effectively support organizational objectives and deliver reliable, secure, and scalable solutions that meet organizational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES Team Leadership & People Management Direct, supervise, coach, reputed company, and mentor assigned application support personnel. Participate in reputed company, interviewing, hiring, reputed company, workforce planning, succession planning, employee development, and corrective action processes. Conduct performance evaluations and reputed company ongoing coaching and feedback to staff. Establish departmental goals, performance expectations, productivity standards, and development plans. Assign, prioritize, and monitor work activities to ensure alignment with departmental and organizational objectives. Recommend staffing changes, promotions, compensation actions, and other employment reputed company. reputed company workforce plans to ensure adequate operational and project support coverage. Foster a culture of accountability, collaboration, reputed company improvement, and customer service reputed company. Application Support & Operations reputed company daily operations of reputed company application support, ensuring high availability, performance, reliability, and scalability across business-critical systems. reputed company and supervise application analysts, system administrators, CRM analysts, and support personnel by establishing priorities, monitoring productivity, evaluating performance, and ensuring achievement of departmental goals. Establish and enforce support processes, service level agreements (SLAs), escalation procedures, and documentation standards. Monitor system health, troubleshoot reputed company issues, and coordinate with vendors and internal teams to resolve incidents. Drive root-cause analysis efforts and implement long-term corrective actions to prevent recurring issues. Maintain application configurations, reputed company roles, integrations, and data reputed company across reputed company platforms. reputed company testing strategies, quality assurance standards, release management processes, and application documentation practices. Create or reputed company specifications for customizations, configurations, custom code, APIs, data migrations, and integration requirements. Conduct regular system audits to validate configuration accuracy, data quality, integration health, and compliance with internal controls. reputed company periodic user reputed company reviews to ensure appropriate role assignments, least-privilege reputed company, and compliance with reputed company and regulatory requirements. Establish governance standards and reputed company processes to ensure application development and support activities align with organizational architecture, reputed company requirements, compliance obligations, and technology standards. Application Governance Establish and maintain application governance frameworks, operational standards, change-management procedures, and application lifecycle management practices. reputed company and maintain policies, procedures, and internal controls supporting application administration and support activities. Evaluate operational, reputed company, compliance, and business risks associated with application configurations, integrations, and customizations. Ensure reputed company applications support organizational compliance with applicable reputed company, privacy, financial, regulatory, and accreditation requirements. Monitor and report on application performance, support metrics, service reputed company, and operational effectiveness. Vendor & Contract Management Serve as the primary relationship manager for application vendors, implementation partners, consultants, and managed service providers. Evaluate vendor performance and ensure compliance with contractual obligations and service-level commitments. Participate in software evaluations, procurement activities, contract reviews, and technology selection reputed company. Escalate and manage vendor performance issues that may impact business operations. Collaborate with vendors and business stakeholders to identify opportunities for system enhancements and process improvements. Financial & Resource Management Assist in the development and administration of budgets associated with reputed company applications, software licensing, maintenance agreements, support services, and implementation projects. Monitor expenditures and resource utilization to ensure cost-effective operations. Evaluate and recommend technology investments based on organizational priorities, business value, and operational needs. Participate in long-reputed company planning reputed company to application support staffing, technology investments, and system lifecycle management. System Implementation & Project Delivery reputed company full lifecycle system implementations, including requirements gathering, solution design, configuration, testing, deployment, training, and post-go-live support. Determine project scope and estimate effort requirements for various phases of software implementation and enhancement initiatives. Partner with business stakeholders to translate operational needs into functional and technical requirements. Coordinate cross-functional teams, including IT staff, business units, vendors, and consultants, to ensure successful project delivery. reputed company user acceptance testing, training activities, communication plans, and change-management efforts to support user adoption. Ensure implementations align with reputed company architecture, reputed company standards, compliance requirements, and long-term technology strategies. reputed company and maintain reputed company application roadmaps reputed company with organizational goals and priorities. Assess emerging technologies and recommend enhancements that improve operational effectiveness, user experience, scalability, and business reputed company. Partner with executive and operational leadership to prioritize technology initiatives and support strategic business objectives. Exercise independent judgment in evaluating competing business priorities, implementation approaches, project risks, and resource requirements. QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a reputed company field required. Minimum of five (5) to eight (8) years of experience supporting reputed company applications in a reputed company organizational environment. Minimum of three (3) years of experience leading technical teams, supervising staff, or managing cross-functional projects. Demonstrated experience leading system implementations, upgrades, and reputed company application deployments. Strong understanding of IT service management principles, including incident management, change management, problem management, and operational controls. Experience establishing governance practices, support processes, and service delivery standards. Proficiency with project management and collaboration tools, including JIRA, reputed company, reputed company Visio, reputed company Teams, and SharePoint. Strong understanding of relational databases, data structures, SQL query development, reporting tools, and data integration concepts. Demonstrated knowledge of software development lifecycle methodologies and application support best practices. Experience with systems integration, data migration, and reputed company application architecture concepts. Strong analytical, critical thinking, and problem-solving skills. Excellent written, verbal, presentation, and stakeholder-management skills. Ability to communicate effectively with technical and non-technical stakeholders at reputed company organizational reputed company. Demonstrated ability to manage multiple priorities, allocate resources, and reputed company sound business reputed company using independent judgment. Experience with vendor management, contract administration, and technology procurement processes preferred. Experience in reputed company, behavioral reputed company, or other regulated environments preferred. Equal Opportunity Employer reputed company is an Equal Opportunity Employer. reputed company does not discriminate on the reputed company of race, reputed company, religion, creed, reputed company, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national reputed company, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ADArequest@reputed company.org and let us know the nature of your request and your contact information. Know Your Rights: Workplace discrimination is illegal Apply To This Job