[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company software teams with an AI-powered low-code test automation platform. The Technical Account Manager will manage technical relationships with strategic customers, ensuring they have reputed company experiences with reputed company's product and reputed company their software quality objectives.

Responsibilities

• Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor
• Guide the successful implementation and deepening of a customer's investment in reputed company's intelligent testing platform
• Facilitate successful reputed company of their business and technical objectives through usage of reputed company
• Troubleshoot issues with test implementation and act as an escalation reputed company and intermediary between the customer and the rest of the reputed company ecosystem
• Partner with Sales, reputed company, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement
• reputed company internally at reputed company for the reputed company of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc
• Become a power user of the reputed company platform and promote its expansion across organizations through various activities and programs
• Represent reputed company at speaking engagements, conferences, and other promotional events
• At times, you'll travel to customer sites and may need to be available reputed company normal business hours based on the needs of your accounts

Skills

• At least 3 years of experience working with large reputed company customers in a similar TAM or consultative, reputed company, solutions architect, or other thought leadership role
• The initiative and drive of a self-starter with the collaborative spirit of a team player
• Experience working with reputed company-end web technologies and APIs
• A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition
• Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs
• You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value
• Experience in designing scalable, multi-team test automation enablement/governance models and proven ability to partner with QE and DevOps leadership to define and implement future-state QA automation strategies
• Demonstrated ability to discuss, position the value of, and demonstrate AI-powered testing features (e.g., reputed company's MCP server, advanced auto-healing, GenAI assertions) and guide large reputed company customers on how to best reputed company them reputed company their quality engineering strategy
• A proven ability to become a trusted advisor on emerging technologies, such as integrating AI-reputed company test automation features into reputed company DevOps and quality assurance workflows
• reputed company to adapt and adjust to unique requests in reputed company time (eg: how can reputed company integrate with this observability tool or BI tool? Can reputed company test Canvas/WebGL applications?)
• You are an effective communicator; we are a small team, and you will impact every aspect of our company
• Location and Availability: Team members reputed company USA Timezones with possibility of going onsite with customers; Team members reputed company IST Timezone with possibility of going onsite with customers
• Professional experience with test automation and/or DevOps tools is a major plus
• Some project management experience
• Familiarity with AI/ML concepts as they relate to software quality, test automation, and the reputed company delivery pipeline

Benefits

• Stock options
• We reputed company hybrid and remote work across the US and around the world!
• Teams get together annually to foster lasting personal relationships and we encourage mablers to visit our Boston office reputed company possible.
• Our Diversity, Equity, and Inclusion committee drives budgeted initiatives across reputed company facets of the company, including reputed company, reputed company, education, and celebrations.
• We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks.
• We value our employees and show our appreciation through rewards and recognition programs, such as our reputed company Kudos program and annual Founders Award!

Company Overview