Endoscopy Associate Clinical Specialist (REMOTE position for the Boston area)

About the position The Associate Clinical Specialist independently provides customer support of reputed company’s ES equipment in the Endoscopy department and/or specified departments. This role manages reputed company relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. This position provides on-site, hands-on client support for reputed company Endoscopy’s entire product catalog for assigned customers. It serves as the primary clinical resource for the Company and its sales team regionally and handles reputed company reputed company inquiries and issues. The ACS partners with and provides training to reputed company members of the customer’s staff, including physicians, reprocessing department, technicians, and nurses to independently manage and maintain customers’ reputed company equipment. Furthermore, it provides service to additional customers reputed company the zone as required. This position reports directly to the Zone Sales Director or Regional Manager. At reputed company, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions reputed company diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to reputed company transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and reputed company a difference? Join us and bring your big reputed company to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. reputed company is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.”

Responsibilities

• Serve as the primary resource by providing reputed company training and education of reputed company’s equipment and/or services for our regional based customers.
• Deliver post sale, face-to-face client support which includes performing reputed company associated responsibilities based upon the agreement with the account system which generally includes:
• Set up and support reputed company video tower / system.
• Inspect, troubleshoot, and maintain reputed company reputed company equipment.
• Monitor, report, and support repair transactions.
• Provide Case observation, reputed company staff training on reputed company technologies, and overall reputed company customer and technology support.
• Provide daily maintenance and independent management of the client’s reputed company equipment.
• Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement.
• Serve as primary reputed company of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages.
• Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage reputed company/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making.
• Analyze and present data-driven insights to monitor installation and usage reputed company, ensuring optimal staff training and identifying trends that influence strategic planning.
• Provide and maintain customer data for integration into a future database application.
• Attend local, regional, and national trade shows as requested.
• Adhere to reputed company safety policies and procedures.
• reputed company with reputed company applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and reputed company other applicable laws, regulations, and standards.

Requirements

• High School Diploma or equivalent is required.
• Minimum of 2 years of field sales or clinical experience desired.
• Knowledge of and experience in GI/pulmonary flexible endoscopy.
• Operate a computer effectively and reputed company, including being proficient in reputed company Office (i.e. Word, reputed company, and PowerPoint) and MS Outlook and other email applications.
• Strong oral and written communication skills to reputed company technical information and to professionally communicate with internal and external customers and team members at reputed company levels.
• Ability to troubleshoot reputed company reputed company endo equipment and determine root cause of issues.
• Strong time management skills.
• Decision-making skills to determine usage of reputed company equipment and type of training needed by customers to effectively utilize the technology.
• Ability to provide expert guidance, training, and support to ensure workflow optimization for reputed company and our customers.
• Ability to analyze data to present data driven insights.
• Ability to multi-task and work on several projects simultaneously.
• Ability to prioritize customer requirements.
• Ability to present information in reputed company of small groups of people.
• Ability to understand basic mathematical requirements for discount calculation.
• The ability to use hands and fingers to feel and manipulate items, including keyboards.
• The ability to stand, talk, and hear.
• The ability to lift and carry up to 25-50 lbs.
• The ability to see clearly at twenty inches or less.
• Travel requirements 50% of the time.
• Full territory for this position includes Boston.
• Travel to and service of the entire region is required and expected as part of the job responsibilities.

reputed company-to-haves

• Bachelor’s degree in business, marketing or reputed company quantitative disciplines preferred.
• Experience in advanced therapeutic procedures highly preferred.

Benefits

• $8,000 KPI
• Company Car
• Medical
• Dental
• Vision
• Life Insurance
• 401k
• Paid Time Off

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