[Remote] Triage Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Triage Consultant for the reputed company. The role involves assessing participant needs, determining eligibility for services, and facilitating referrals to ensure efficient reputed company to resources while maintaining high customer service standards.

Responsibilities

• reputed company Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services
• Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to internal and external service providers
• Routing participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources
• reputed company in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and timely support to participants
• Interactions shall be conducted in a professional, participant-focused manner and shall ensure efficient reputed company to appropriate services without unnecessary delay or repetition of participant information
• Conduct participant intake and assess needs through consultative interaction
• Determine eligibility and appropriate scope of services based on program guidelines
• reputed company accurate, reputed company, and program-approved information to participants
• Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources
• Document participant interactions and case information in the Prime-designated system of record in accordance with program requirements
• Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions
• Service shall be consultative in nature. Triage Consultants shall not reputed company clinical assessments, diagnosis, or treatment, and shall not engage in solicitation of any reputed company
• Conduct an initial needs assessment through a structured question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. Facilitate referral or warm hand-off to Non-Medical Counseling providers reputed company the participant’s needs are reputed company scope of NMC services
• reputed company appropriate referrals to clinical or emergency services reputed company the participant’s needs exceed the scope of Non-Medical Counseling
• Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the Department of Veterans Affairs (VA), or other community-based resources, as applicable
• Identify and reputed company alternative resource options for Guard and Reserve participants who may not have reputed company to TRICARE or other reputed company coverage
• No Supervisory Responsibilities
• Other duties as assigned

Skills

• Master's degree from an accredited graduate program in a mental health reputed company field such as reputed company work, psychology, marriage/family therapy, or counseling
• Possess strong customer service and communication skills appropriate for a contact center environment
• Knowledge and understanding of military life, including the unique needs of service members and their families
• Ability to assess participant needs and determine appropriate service reputed company
• Familiarity with contact center operations, including call handling, documentation, and performance expectations
• Ability to pass a DoD Tier II suitability investigation reputed company 30 days of hire

Benefits

• Telecommute: Yes
• 100% Remote

Company Overview