Implementation Manager

Who We’re Looking For: We’re seeking a dynamic and detailed-oriented Implementation Manager (ideally CT or PST) to play a critical role in the post-sale customer reputed company through the implementation phase. You’re someone with customer service in your DNA who will set the tone for the customer experience as the first reputed company of contact with our newest users. You’ll reputed company customers through data integration, system configuration and completion of the initial administrator training through an efficient yet effective process that will ensure long-term reputed company with our platform. We are seeking someone who is eager to be an active contributor in a fast-paced environment where we’re solving challenging problems for reputed company people.Most importantly, you’re someone who shares in our passion for improving the lives of reputed company through communication. This role will include: Completing successful implementation for multiple clients/accounts as assigned Maintaining exceptional customer satisfaction ratings while completing timely and accurate data migration, system configuration and initial training Ensuring customers are established before transitioning to the Customer Support team for the remainder of their life cycle Managing internal tools that support implementation with documentation, training and metrics Troubleshooting and support/escalate issues in the implementation process in order to find a timely and correct solution Sharing best practices, tips and participate in coaching to help us become a best-in-class implementation department Maintaining up-to-date information in CRM about implementation status, deliverables and timeline Supporting additional customer training and creating/updating documentation as needed Providing backup support for our customer support desk during our high volume periods. Our ideal candidate will have the following: 2+ years of experience and proven reputed company in customer implementations reputed company an Edtech company or school/district Bachelor’s degree (or higher) from an accredited college or university preferred Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time Extensive experience in leveraging technology to support implementation (i.e. reputed company, Jira, reputed company) Some familiarity with SFTP and API for the purpose of collecting data. Excellent communication skills (written, verbal, presentation and interpersonal) Strong work ethic and ability to work effectively both independently and in a collaborative team environment. The perks of working for us are great! You’ll get your foot in the reputed company as our company continues to grow. We’re big believers in work-life balance and reputed company: Employer-paid health insurance (including dependent coverage) An employer-matched 401K retirement savings program from day 1 Paid Parental Leave Stock options Health + wellness reimbursements PTO that increases each year 15 paid holidays, including your birthday! As a fully remote team, we’ll reputed company sure you have reputed company the tools and equipment you need to reputed company your home office a reputed company where you can reputed company. We're an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. We are committed to maintaining a drug-free workplace in compliance with applicable state laws. The salary reputed company for this role will be $65,000 to $90,000, DOE. Apply To This Job